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Oculus Runtime Services - Current Status

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Comments

  • Dilemma75Dilemma75 Posts: 2
    NerveGear
    edited March 2018
    [Removed]
    why not post the updated cert on the forum with instructions on how to install or replace the old cert
    It doesn't work that way. The cert is used to digitally sign and verify *ALL* of the exe and DLL files in their software package. They basically have to recompile the ENTIRE software package and redistribute it. Someone really screwed the pooch when they ignored the cert renewal warning from the provider.
  • nrm21122nrm21122 Posts: 13
    NerveGear
    There is no reason teh HMD should not work right now even if the Oculus store is down. becasue let us be honest
    9 out of 10 of us on this forum buy are games from steam and only use Oculus store for the free stuff
  • DelmarKaneDelmarKane Posts: 127
    Art3mis
    Anyone remember when Oculus Home / The Rift, shipped out to customers?  If I remember right, it was March 7th...hmm, now things seem to be coming together...
  • wmkabelawmkabela Posts: 3
    NerveGear
    Aliantha said:
    We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

    Update:
    Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

    Update #2:
    Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.
    why not post the updated cert on the forum with instructions on how to install or replace the old cert

    Probably because despite the hundreds of posts we represent less than .001% of Oculus users and they need to get it to everyone.  Most people don't even know about the forums.  I wouldn't mind it here too but that wouldn't be very efficient,

    You're right that isn't very efficient but at least that would be .001% of the customers who would be a bit happier :) 
  • bruno.serapiaobruno.serapiao Posts: 1
    NerveGear
    Same issue here ... just bought mine.... the software I bought is not working anymore.... entitlement issues
  • AnneOnymousAnneOnymous Posts: 7
    NerveGear
    Leolook said:
    The fact that the entire system was brought down because nobody kept track of a freaking expiration date is INSANE.  Seriously?  We once fired a guy for doing the same thing and it didn't even affect our entire user base.  While the mistakes can happen, you'd think a company that has this many customers wouldn't make such a stupid mistake.
    I think someone said that this cert was from 2015. Bet with all the firings and craziness over the last 2-3 years the programmer that handled that file is gone and no one bothered to check.
    Responsible companies run audit software to monitor critical file certificate expiry as a matter of course.  Much like if you have sensitive information on a computer, you want to have a security measures in place, firewall, anti-malware etc.  It isn't some guy in a cubical that forgot to pay the phone bill.
  • VR-OCALAVR-OCALA Posts: 481
    Trinity
    wmkabela said:
    Aliantha said:
    We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

    Update:
    Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

    Update #2:
    Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.
    why not post the updated cert on the forum with instructions on how to install or replace the old cert

    Probably because despite the hundreds of posts we represent less than .001% of Oculus users and they need to get it to everyone.  Most people don't even know about the forums.  I wouldn't mind it here too but that wouldn't be very efficient,

    You're right that isn't very efficient but at least that would be .001% of the customers who would be a bit happier :) 

    I'd take it, just don't want to appear more self-centered than I am!
  • AndTraxAndTrax Posts: 33
    Brain Burst
     
    dizzy9o9 said:
    Aliantha said:
    dizzy9o9 said:
    I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 

    Ok don't relax or shower but it will be fine you just had really bad luck that today was what it was.  I can assure you this is not normal and I have enjoyed many many moths of uninterrupted fun.  Just don't get too upset blowing this our of proportion.  It will get fixed and you will love your Oculus.
    Out of “proportion”? Now I know u work for oculus. Not sure if u did but now I know u do. Give me a break!! Is Vive users having this issue?  In case u guys don’t know the tax refund season in the US is right now. People who would normally not be able to purchase these units have the money to do so. I would love to see the amount of sales u guys had in the last 2 weeks ( less than the 14-30 day return policy FYI). And more importantly well within the time a consumer can fall in love your product. Ummmm u guys r screwed...get the bargain bins cleared folks. I am not going to return my oculus. But take those people who made this purchase within the last 48 hours ( I myself did my taxes early just so I can get vr) Not to mention the recent purchase of this company. Omg!!!

    your optimistic pro oculus bs is getting me even more upset during an unbelievable outage ( omg I called it an outage??? Like it’s a utility??? Wait I did purchase it right? I’m not leasing it right? I bought it didn’t I?)  then y the hell is it an outage?????????????????
    Wow that's something....Its part of the TOS with Oculus. Sometimes life happens; why are you letting it upset you?
    AMD Threadripper 1900x, Liqtech TR4 360, EVGA 1080ti hybrid, Gigabyte x399 Aorus Gaming 7, 32 GB XPG z1 3000, Samsung 960 EVO, Crucial MX500, RGB all over
  • rickypro1966rickypro1966 Posts: 5
    NerveGear
    tbhausen said:
    Cyion said:
    I find it a little sad that, so many people blow up on oculus when they have been so great to us for so long.  I mean every weekend we get to try a free game and then oculus has funded so many good games.  Oculus has contributed to the success of VR and I think everyone reading this can agree that we want VR to be successful.  Now, I was very disappointed when I went to launch my oculus home software today and that evil error message popped up.  I had been looking forward to playing some VR more than usual as my internet connection was lousy last night and ruined my echo arena matches.  So it was a draining experience for me today when I couldn't play VR, but I am not ready to throw Oculus under the bus for it.  Cross your fingers that it is fixed tomorrow.

    +1... I missed a night of iRacing over this, but will I ever sim race on a regular monitor again? Heck no!
    @tbhausen  Same here.  I have had my Rift for a week and I don't think I could do iRacing on a flat monitor again. 
  • Bones090980Bones090980 Posts: 2
    NerveGear
    Well, Oculus Staff, I know plenty of people are going to give you crap for this so I will be the nice guy today. I know the consequences of not renewing certificates properly in an enterprise environment so I kind of know how y'all feel right now... well except Facebook didn't give me billions or anything like that... in fact I make less than 55,000 a year so well I guess that justifies me more than you, but I still feel some of your pain. Don't worry though, I fixed my issue when it happened so I'm sure you will fix yours. It was the hard way to fix it, but it doesn't matter because you won't make the same mistake twice.
  • madarao627madarao627 Posts: 18
    NerveGear
    The fact that the entire system was brought down because nobody kept track of a freaking expiration date is INSANE.  Seriously?  We once fired a guy for doing the same thing and it didn't even affect our entire user base.  While the mistakes can happen, you'd think a company that has this many customers wouldn't make such a stupid mistake.
    and you'd think nasa wouldnt make a simple high school math mistake where they didnt convert imperial system to metric and cause a million dollar space craft to crash into mars did you?
  • mauri.SAMI.silvermanmauri.SAMI.silverman Posts: 47
    Brain Burst
    everything else aside a cock up of this magnitude makes me wonder how capable they are as a company as a whole... not just tech, plenty of great engineers gone broke
  • mauri.SAMI.silvermanmauri.SAMI.silverman Posts: 47
    Brain Burst
    The fact that the entire system was brought down because nobody kept track of a freaking expiration date is INSANE.  Seriously?  We once fired a guy for doing the same thing and it didn't even affect our entire user base.  While the mistakes can happen, you'd think a company that has this many customers wouldn't make such a stupid mistake.
    and you'd think nasa wouldnt make a simple high school math mistake where they didnt convert imperial system to metric and cause a million dollar space craft to crash into mars did you?
    whataboutism at it's finest.... that was a huge fuck up
    and so is this
  • VR-OCALAVR-OCALA Posts: 481
    Trinity
    AndTrax said:
     
    dizzy9o9 said:
    Aliantha said:
    dizzy9o9 said:
    I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 

    Ok don't relax or shower but it will be fine you just had really bad luck that today was what it was.  I can assure you this is not normal and I have enjoyed many many moths of uninterrupted fun.  Just don't get too upset blowing this our of proportion.  It will get fixed and you will love your Oculus.
    Out of “proportion”? Now I know u work for oculus. Not sure if u did but now I know u do. Give me a break!! Is Vive users having this issue?  In case u guys don’t know the tax refund season in the US is right now. People who would normally not be able to purchase these units have the money to do so. I would love to see the amount of sales u guys had in the last 2 weeks ( less than the 14-30 day return policy FYI). And more importantly well within the time a consumer can fall in love your product. Ummmm u guys r screwed...get the bargain bins cleared folks. I am not going to return my oculus. But take those people who made this purchase within the last 48 hours ( I myself did my taxes early just so I can get vr) Not to mention the recent purchase of this company. Omg!!!

    your optimistic pro oculus bs is getting me even more upset during an unbelievable outage ( omg I called it an outage??? Like it’s a utility??? Wait I did purchase it right? I’m not leasing it right? I bought it didn’t I?)  then y the hell is it an outage?????????????????
    Wow that's something....Its part of the TOS with Oculus. Sometimes life happens; why are you letting it upset you?

    You never know.  I know people for who their gaming and such is a lifeline for them for various reasons.  If he's that upset it could be an over-reaction or it could just be really important to him.  You never know why people react the way they do but his frustration is obviously real and I hope for him and others who are really put off that they get resolution soon.  I just want to play my games, but it's not that earth-shattering for me, but it could be for some.  
  • KnightTraneKnightTrane Posts: 2
    NerveGear
    Oculus has everyones email address.  Shouldn't be to hard to a link to dl a hotfix.

  • JQuinn74JQuinn74 Posts: 28
    Brain Burst
    When the rift is back up and running. I’m going to DrunknBarFight and throwing someone off a balcony.  :s
  • christopher_phelpschristopher_phelps Posts: 6
    NerveGear
    I mean I just bought my Rift not but 3-4 nights ago and have been enjoying it. Woke up today after having a day off from work and discovered it not to be working, now am i upset? A bit..but you know im not going to fret over it. But I will say this it is kinda Ironic the day its everybodies birthday or they just got their rift, something like this happens. I have very a very high patience limit and im still going.
  • VR-OCALAVR-OCALA Posts: 481
    Trinity
    I mean I just bought my Rift not but 3-4 nights ago and have been enjoying it. Woke up today after having a day off from work and discovered it not to be working, now am i upset? A bit..but you know im not going to fret over it. But I will say this it is kinda Ironic the day its everybodies birthday or they just got their rift, something like this happens. I have very a very high patience limit and im still going.

    It must be really frustrating for those who didn't even get to play it first and just have a box teasing them.  In the long run I doubt today will matter, glad you're enjoying yours... or were!
  • FeralCattFeralCatt Posts: 1
    NerveGear
    Makes sense.  The original Rift was released on March 28th, two years ago.  I figure a couple of weeks prior to get the runtime out of beta and ready for shipment, outfitted with a shiny brand-new two-year SSL certificate.  

    I wonder if they can set up a link on the main site for an executable with the patch?  It won't be as elegant as a push upgrade, but it may certainly be more expedient.
  • dizzy9o9dizzy9o9 Posts: 5
    NerveGear
    dizzy9o9 said:
    I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 
    Oh man, my whole computer is tied to software... What happens if the OS craps out? 

    It's just hardware, right? I shouldn't have to have software to make it work.
    Right. Last time my computer didn’t work because of software it was my fault for watching your moms porn channel. Thanks for playing. 
  • Br0kendishBr0kendish Posts: 6
    NerveGear
    We need a 3/7/2018 Never forget plaque for our rift homes for this haha
  • iJudgementiJudgement Posts: 183
    Art3mis
    People need to stop thinking of the Rift as just a piece of hardware.

    It's closer to a console than a PC peripheral. 

    It requires the software to run, similar to how your PC requires an OS to work.

    If something happens to that OS, the unit won't work. 

    They're going to fix it, people just need to learn patience.
  • christopher_phelpschristopher_phelps Posts: 6
    NerveGear
    edited March 2018
    Aliantha said:
    I mean I just bought my Rift not but 3-4 nights ago and have been enjoying it. Woke up today after having a day off from work and discovered it not to be working, now am i upset? A bit..but you know im not going to fret over it. But I will say this it is kinda Ironic the day its everybodies birthday or they just got their rift, something like this happens. I have very a very high patience limit and im still going.

    It must be really frustrating for those who didn't even get to play it first and just have a box teasing them.  In the long run I doubt today will matter, glad you're enjoying yours... or were!
    Indeed, but in due time itll be fixed I just believe people need to sit and breathe you know? Hell once its back up ill personally give everyone VR hugs to make the day okay
  • JQuinn74JQuinn74 Posts: 28
    Brain Burst
    I was just getting into Kanojo too, then this happens !! >:)
  • mauri.SAMI.silvermanmauri.SAMI.silverman Posts: 47
    Brain Burst
    People need to stop thinking of the Rift as just a piece of hardware.

    It's closer to a console than a PC peripheral. 

    It requires the software to run, similar to how your PC requires an OS to work.

    If something happens to that OS, the unit won't work. 

    They're going to fix it, people just need to learn patience.
    nope im entitled to my hardware working cause that's what i paid money for it to do

  • mauri.SAMI.silvermanmauri.SAMI.silverman Posts: 47
    Brain Burst
    when I want it to.... period
  • iJudgementiJudgement Posts: 183
    Art3mis
    People need to stop thinking of the Rift as just a piece of hardware.

    It's closer to a console than a PC peripheral. 

    It requires the software to run, similar to how your PC requires an OS to work.

    If something happens to that OS, the unit won't work. 

    They're going to fix it, people just need to learn patience.
    nope im entitled to my hardware working cause that's what i paid money for it to do

    The hardware works.

    Its the software that's causing the issue.

    Get off the forums, and go do something else, your complaining isn't helping anything, and it's likely just making you feel worse.
  • mauri.SAMI.silvermanmauri.SAMI.silverman Posts: 47
    Brain Burst
    no you mods are here to try to keep the pitch forks to a minimum... none of it helps
    only thing that helps is actual communication/eta's etc from oculus
    moderator pandering just pisses us off more
  • iJudgementiJudgement Posts: 183
    Art3mis
    dizzy9o9 said:
    dizzy9o9 said:
    I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 
    Oh man, my whole computer is tied to software... What happens if the OS craps out? 

    It's just hardware, right? I shouldn't have to have software to make it work.
    Right. Last time my computer didn’t work because of software it was my fault for watching your moms porn channel. Thanks for playing. 
    This is definitely not necessary, go elsewhere.
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