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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Officialjaysnow
Explorer
Yeah shitty situation but no sense in bitching at people already working to fix it. The past is the past no sense in being upset over something like that. They already have a ton of articles making fun of them, kicking someone while they're already down is fucked up. Lets just give them the opportunity to make it right.

VRMageddon-1
Rising Star

MrFraggle said:

07:45 am in the UK can I assume that this issue is still not resolved?


It is not yet, sorry hon.  Good morning though and have a wondrous day!

DeviliveD666
Protege

MrFraggle said:

07:45 am in the UK can I assume that this issue is still not resolved?


Right, Sir!

2ndLastJedi
Protege




Can we please get an update on the fix! 
For Real!


Yes for REAL! 
I'm a patient person but this is starting to get beyond a joke! 

VRMageddon-1
Rising Star

Hillenth said:


Aliantha said:


Hillenth said:


NookiePL said:

BTW. First thing came to my mind when I saw an error (and after first reboot ;)) was "Does NVIDIA released new drivers?". 😄


Yup, that's should be a first...mine was second, but if it was to be nvidia's fault, i would have gotten myself an AMD and destroyed my card xD 


And by "destroyed" you mean carefully packaged and shipped to Aliantha to sell on Ebay, right?

Waste not, want not!


Destroy...like in..bash with a rock, Mash it with a hammer, spray it with acid, burn it with FIRE!!!



No no... send it to me and then make a faux card out of graham crackers and jelly beans and smash that in  a symbolic fashion.

Hillenth
Explorer

jkyuh said:

This sucks... I just received my gear last night...


Don't let this be a downer, Oculus is amazing. 
it's just bad Timing i guess>>> sorry you had to go trough this...
but at least it won't happen again right...right Oculus?

phoenixdigital
Heroic Explorer
I think they are changing something because the date windback doesn't work anymore.

Bit of a bummer as I was literally about to demo it to my family in an hour. Oh well.
CPU: i5 6600K (conservative overclock), GPU: Asus GTX1080Ti (not overclocked), motherboard: Asus Z170 Pro Gaming, USB Card 1: Inatek 4 Port, USB Card 2: Startek 2 Port

Anonymous
Not applicable
Well heading to bed. Unfortunately won’t be able to use the rift until next Wednesday.

DeviliveD666
Protege

Hillenth said:


jkyuh said:

This sucks... I just received my gear last night...


Don't let this be a downer, Oculus is amazing. 
it's just bad Timing i guess>>> sorry you had to go trough this...
but at least it won't happen again right...right Oculus?


Well good point, it's really amazing.
That's why ppl cant wait using it again.

Hillenth
Explorer
OH OH... wind of change
i'm off to sleep to be rested when they are back on...
 keep on sharing the Love Ladies and Gents
See ya in VR ❤️
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