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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Anonymous
Not applicable

andy0189 said:

Well heading to bed. Unfortunately won’t be able to use the rift until next Wednesday.


Will you sleep for a week? Oh, you sleepyhead! 😉 (j/k)

ooxxchu
Honored Guest

jkyuh said:

This sucks... I just received my gear last night...


Me too.....Orz...
I received 3 hours ago...

Globespy
Expert Protege
Goodnight guys! 
Time for the best VR - my dreams! 😉

StormyDoesVR
Heroic Explorer
see ya @Hillenth
!
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Anonymous
Not applicable

NookiePL said:


andy0189 said:

Well heading to bed. Unfortunately won’t be able to use the rift until next Wednesday.


Will you sleep for a week? Oh, you sleepyhead! 😉 (j/k)


I cannot live in reality any longer, I must sleep till I forget about how horrid life is without vr lol

VRMageddon-1
Rising Star

andy0189 said:

Well heading to bed. Unfortunately won’t be able to use the rift until next Wednesday.


Sweet dreams, sorry today was a bust for you.  have an awesome week!

VRMageddon-1
Rising Star

Hillenth said:

OH OH... wind of change
i'm off to sleep to be rested when they are back on...
 keep on sharing the Love Ladies and Gents
See ya in VR ❤️



Sweet dreams!

Officialjaysnow
Explorer
ulzv0ip2lxy5.jpg

VRMageddon-1
Rising Star

Globespy said:

Goodnight guys! 
Time for the best VR - my dreams! 😉


Night night!

ArchimedesG
Explorer
I was looking forward to sinking the rest of my night into OrbusVR -_-
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