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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

StormyDoesVR
Heroic Explorer
True, as far as I can tell, it looks like a legit patch
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PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

CMDR_Geek
Explorer
FFF****CK YEAHH LET'S GET THE PARTY STARTED

onur_pekdemir
Honored Guest
BTW: Did anyone notice the tags on the original post ...? 😄 😄
j2bk7ragfmnf.jpg

Officialjaysnow
Explorer
Could it be true? Is it fixed? The intensity

Etsija
Explorer
Virtually all of the EXE and DLL files from Oculus that are installed on your PC are digitally signed using the expired cert. Simply installing a new cert on your computer won't resolve the problem, as the files must be digitally signed with the new cert from Oculus. In effect, Oculus needs to recompile their EXE and DLL files using the new cert, and repackage the files in a new installer. Since the current Oculus applications that automatically update your PC cannot run since they're signed with the expired cert as well, Oculus will probably require that everyone downloads the entire installation package, unless they're able to figure something out.

Good morning from snowy and semi-cold Finland, UTC+2. Methinks that this post from @Dilemma75 should really be made as a sticky.  It brings much needed perspective into fixing the cert problem and delivering the fix for those who think this is a simple replace-one-file type of problem.

StormyDoesVR
Heroic Explorer
yeah, I saw em. Installing the patch now!
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PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Anonymous
Not applicable
Update please. Bought the rift yesterday with three games and on my only day off this week, this happens. What the hell. The least you can do is keep your customers updated. Give us an estimated time to wait or not.

iJudgement
Heroic Explorer

CmonBruh said:

https://www.oculus.com/rift-patch/

Patch is out! Back in the game boys!


Can confirm that my software opened up after doing this patch.

They will likely update the main post soon.

StormyDoesVR
Heroic Explorer
Home's back up and running!
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PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Ares_The_Madman
Protege

oSIHAIDOW said:

Update please. Bought the rift yesterday with three games and on my only day off this week, this happens. What the hell. The least you can do is keep your customers updated. Give us an estimated time to wait or not.


Look at the comments above.
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