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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

VRMageddon-1
Rising Star
PATCH IS UP IN CASE YOU MISSED IT

https://www.oculus.com/rift-patch/

already installed it, works perfectly.

Thank you Oculus.

Now before anyone says it... give them a few hours to make a statement, they  might actually need sleep.

Glaidr
Protege
Thanks a bunch Oculus team! I know your getting a lot of flack from some children on the forum. Just remember we're not all like that!

Does anyone know an eta on a fix? Hoping for before Saturday x-) 

Anonymous
Not applicable
Better accept that this will take time. Even when they will have an fixed version, most likely you will have to download the entire package... as will everyone else. I won't just switch to Vive (couldn't really afford doing that) but I might when the next generation of hmds comes out.
If this was the only fuck up I would be more forgiving, but the oculus base software had and still has so many issues, that I don't really expect it to work right away. This was just the last straw.
At the very least, I expect an detailed explanation later on what went wrong and how they will prevent this from happening again.

brettos
Explorer
Now waiting for all the "oculus you are the best, thank you so much" comments!

sarcasma1
Honored Guest

CmonBruh said:

https://www.oculus.com/rift-patch/

Patch is out! Back in the game boys!


Thanks DUDE!!!! I can confirm official patch works!

StormyDoesVR
Heroic Explorer

Aliantha said:

PATCH IS UP IN CASE YOU MISSED IT

https://www.oculus.com/rift-patch/

already installed it, works perfectly.

Thank you Oculus.

Now before anyone says it... give them a few hours to make a statement, they  might actually need sleep.



Thank you guys indeed! You got the lights back on, well done Oculus team!
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

iJudgement
Heroic Explorer

Aliantha said:

PATCH IS UP IN CASE YOU MISSED IT

https://www.oculus.com/rift-patch/

already installed it, works perfectly.

Thank you Oculus.

Now before anyone says it... give them a few hours to make a statement, they  might actually need sleep.




VRMageddon-1
Rising Star

Glaidr said:

Thanks a bunch Oculus team! I know your getting a lot of flack from some children on the forum. Just remember we're not all like that!

Does anyone know an eta on a fix? Hoping for before Saturday x-) 


it's fixed now

https://www.oculus.com/rift-patch/

VRMageddon-1
Rising Star


Better accept that this will take time. Even when they will have an fixed version, most likely you will have to download the entire package... as will everyone else. I won't just switch to Vive (couldn't really afford doing that) but I might when the next generation of hmds comes out.
If this was the only fuck up I would be more forgiving, but the oculus base software had and still has so many issues, that I don't really expect it to work right away. This was just the last straw.
At the very least, I expect an detailed explanation later on what went wrong and how they will prevent this from happening again.



It's fixed 

https://www.oculus.com/rift-patch/

Danjo1712
Honored Guest

Linked Patch is working for me in Germany...
Thanks Oculus...
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