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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

VRMageddon-1
Rising Star

Hamperino said:

This shouldn't have taken all day to fix and it still isn't fixed. Oculus you're really dropping the ball...


It is too fixed

https://www.oculus.com/rift-patch/

StormyDoesVR
Heroic Explorer
@hamperino and @ShadowBlades
 yes it is fixed. Go download the patch already.
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Danjo1712
Honored Guest
So see you next time on the 11th of March 2020. 
At this time the Cert will expire once again...

VRMageddon-1
Rising Star

Danjo1712 said:

So see you next time on the 11th of March 2020. 
At this time the Cert will expire once again...


It's a date! I'll bring the cheese, you bring the whine!  

kidding of course

Anonymous
Not applicable

CmonBruh said:

https://www.oculus.com/rift-patch/

Patch is out! Back in the game boys!


IT WORKS! Thank you! It's only downloading 55 Mo so it's quick; then the software launches another quick update (around 5 min if you have a very slow connexion), and then we're ready to go!

Now I hope Oculus learned their lesson. Although it was a minor sitback (which can happen to anyone), it did effect their reputation. Of course, people overreacted, but that's to be expected (customers, by definition, are ungrateful overreacting beasts xD). Hopefully we won't have to live through something like this again...

StormyDoesVR
Heroic Explorer
See ya then @Danjo1712 !
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

atvcom
Honored Guest
Oh dear, somebody didn't pay their electricity bill. Ask Mark Z. if he could spot you a bit 'o' dat' cash... lol

Hamperino
Honored Guest

Rave185 said:

@hamperino and @ShadowBlades
 yes it is fixed. Go download the patch already.


They didn't update the post... how do I download the patch?

StormyDoesVR
Heroic Explorer
Its been posted in this forum thread like 20 times. Just go back a few pages. ^^
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

VRMageddon-1
Rising Star

atvcom said:

Oh dear, somebody didn't pay their electricity bill. Ask Mark Z. if he could spot you a bit 'o' dat' cash... lol


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