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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

VRMageddon-1
Rising Star

Hamperino said:


Rave185 said:

@hamperino and @ShadowBlades
 yes it is fixed. Go download the patch already.


They didn't update the post... how do I download the patch?


https://www.oculus.com/rift-patch/

StormyDoesVR
Heroic Explorer

Aliantha said:


atvcom said:

Oh dear, somebody didn't pay their electricity bill. Ask Mark Z. if he could spot you a bit 'o' dat' cash... lol


Late to the party!


Well better late then never, right?
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

VRMageddon-1
Rising Star

Rave185 said:


Aliantha said:


atvcom said:

Oh dear, somebody didn't pay their electricity bill. Ask Mark Z. if he could spot you a bit 'o' dat' cash... lol


Late to the party!


Well better late then never, right?


Unless all the snacks are gone, then it's just sad

StormyDoesVR
Heroic Explorer
tuche~
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

StormyDoesVR
Heroic Explorer
(nom's on saltine crackers)
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

technotherion
Honored Guest
I walk away to take care of the real world and come back... and y'all already have a patch! Well, good night and happy VR-ing 🙂

StormyDoesVR
Heroic Explorer
Night @technotherion !
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Danjo1712
Honored Guest

Aliantha said:


Danjo1712 said:

So see you next time on the 11th of March 2020. 
At this time the Cert will expire once again...


It's a date! I'll bring the cheese, you bring the whine!  

kidding of course


All my hopes are gone, since you edited your post.... you´re so evil....all women are evil...wait... got a flashback of last night? hmm... argh... ok see ya

VRMageddon-1
Rising Star


I walk away to take care of the real world and come back... and y'all already have a patch! Well, good night and happy VR-ing 🙂


back atcha ❤️

VRMageddon-1
Rising Star

Rave185 said:

(nom's on saltine crackers)



*passes you the dip*
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