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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

VRMageddon-1
Rising Star


Man this thread has a lot of posts in a short time.  Just downloaded the patch, and now I will close my eyes and hope the repair doesn't delete anything.  Despite what others are saying, it was a pretty quick fix.  I guess it's all relative, like watching paint dry or grass grow.  Thanks Devs  :smiley:


It won't delete anything, let not your heart be troubled.

emil_sjoeholm
Honored Guest
my second update is stuck in queued. i have restarted but still queued. I had an game update that updated without trouble so i guess something went wrong?

AussieStig
Expert Protege


Can't update. Still not fixed. Updater now asks for two windows updates to be loaded first. I already have them installed. Installed them again and it still says this!!hebbrraabxgy.jpg


You can fix this with a cmd prompt mate.

Usually Win 7 has these two files already installed, if that is the case you can use the cmd prompt. If you dont have those KBs then you will need to download them from Microsoft.

The first two cmd's are correct and then the last one is correct. I dont think Oculus ever addressed this issue, I may be wrong. If someone knows of another way please let us Win 7 users know. Cheers AussieStig
mygaw82gxs70.png

VRMageddon-1
Rising Star


my second update is stuck in queued. i have restarted but still queued. I had an game update that updated without trouble so i guess something went wrong?


https://www.oculus.com/rift-patch/

try that again first

VRMageddon-1
Rising Star
Ok my pillow is calling and I must answer.  Goodnight my darlings ❤️

OmegaM4N
Expert Trustee

Aliantha said:


OmegaM4N said:


Aliantha said:


OmegaM4N said:

Issues and mistakes happen in everything, that is a given, the milk is being cleaned up at least now, BUT! this issue did one thing for me personally and that is it highlighted just how much control i have over my own hardware on my own PC and to be frank, i am somewhat disturbed to have just found out that my £400 purchase and everything with it including software can be rendered useless via one little bit of software that i had no idea has some kind of always on connection and is updating in the background unknown to me. 😕


It can be disturbing but it's not unique.  Apple can shut down it's Iphones as easily.  That's true in lots of areas.  Technology can be frightening.  I guess you have to have some faith in the goodwill of humanity.


No it is not unique, but i assumed a gaming device like a VR headset would not require a always on connection, or at least any updated would be checked for and updated once i actually used it, and it reminded me of the XBox one launch were everybody balked at the idea of a always on connection, and rightly so, and really should both the xbox or a VR headset require a always on as they are just gaming devices, or if they must be always on then possibly let people know that before hand because i thought  had disable auto updates in the Oculus app, but it seems not, and as we saw here, things can obviously go wrong with this approach

Oh and i am not taking a  pop at the Rift, love my VR, but it is quite disconcerting to find this out after the fact.





Does it always have to be on?  I have a few games I bought through Oculus that say they don't require an Internet connection.  Does Oculus Home require that?

Prior to this i had not used rift for the past 4 days, but the PC has been per usual, so at some point the oculus software was updated without ever being in use, that is what i mean by always online, it is connecting to the internet even when you are not using the hardware, hence why everybody with a rift was just put into the same situation as we had here, no matter if you were using the rift this week or not, if you PC was connected to the net you were joining everybody else in the hole. lol

Or am i reading it all wrong, was it some other update from some time back for the oculus that caused this issue, and not a recent update in the last few days that was downloaded without my knowledge, is that what happened?

CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

profanicus
Honored Guest
Didn't work.

Ran the patch, chose repair, it downloaded files, then:

94pzs5yxsxfv.png
Restarting and trying again gave the same result.

tommet
Expert Protege

OmegaM4N said:


Aliantha said:


OmegaM4N said:

Issues and mistakes happen in everything, that is a given, the milk is being cleaned up at least now, BUT! this issue did one thing for me personally and that is it highlighted just how much control i have over my own hardware on my own PC and to be frank, i am somewhat disturbed to have just found out that my £400 purchase and everything with it including software can be rendered useless via one little bit of software that i had no idea has some kind of always on connection and is updating in the background unknown to me. 😕


It can be disturbing but it's not unique.  Apple can shut down it's Iphones as easily.  That's true in lots of areas.  Technology can be frightening.  I guess you have to have some faith in the goodwill of humanity.


No it is not unique, but i assumed a gaming device like a VR headset would not require a always on connection, or at least any updated would be checked for and updated once i actually used it, and it reminded me of the XBox one launch were everybody balked at the idea of a always on connection, and rightly so, and really should both the xbox or a VR headset require a always on as they are just gaming devices, or if they must be always on then possibly let people know that before hand because i thought  had disable auto updates in the Oculus app, but it seems not, and as we saw here, things can obviously go wrong with this approach

Oh and i am not taking a  pop at the Rift, love my VR, but it is quite disconcerting to find this out after the fact.




This isn't because it requires an always on connection.  This is because the digital certificate that certifies the software is from oculus wasn't signed / renewed correctly.  This can happen with any piece of software running on almost any operating system today.  Windows, OSX, Android....

It was a dumbass mistake on Oculus part, but mistakes happen.  The speed at which they fixed it does them credit.  I worked in IT for over 25 years, and it's not longer amazing to me that something fails - it's amazing that it actually works at all.

charliemakescar
Expert Protege
Where's the patch?

FastForward352
Heroic Explorer

Aliantha said:

Ok my pillow is calling and I must answer.  Goodnight my darlings ❤️


Night night nice Lady 🙂
Asus X99-A MB | i7 5820K @ 3.30GHz | Asus ROG-STRIX 1080Ti | 32 Gb RAM | SSD SAMSUNG 500Go M-2 |  Samsung 40" 4K Screen | T500RS & TH8A Shifter on Wheel Stand Pro | TM Warthog & Combat Rudder Pedals | Buttkicker Gamer 2 | OCULUS RIFT CV1 - 3 Sensor roomscale setup

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