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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

emil_sjoeholm
Honored Guest

Aliantha said:



my second update is stuck in queued. i have restarted but still queued. I had an game update that updated without trouble so i guess something went wrong?


https://www.oculus.com/rift-patch/

try that again first


Tried it. still the same. get a notification that the patch might not have been installed propely and that i should contact support if i get any issues. But i get a notification that an update is beeing downloaded at the same time.

Anonymous
Not applicable
Will this fix itself automatically or do I need to download some patch?

charliemakescar
Expert Protege

tomcul said:

Will this fix itself automatically or do I need to download some patch?


https://www.oculus.com/rift-patch/

Anonymous
Not applicable
Nice of them to tell us..

Ostermalm
Honored Guest
I've got the same problem as profanicus. Used /bypassHotfixCheck to launch the patcher, then got the "Sorry, we encountered an error" screen. Also, the patcher seems to have erased the basic Oculus .exe files, so now I can't start anything even by changing the system date. Win7 x64, FX-8350, GTX1070.

bigmike20vt
Visionary

cjboucher said:


tomcul said:

Will this fix itself automatically or do I need to download some patch?


https://www.oculus.com/rift-patch/


cool so is it fixed now?
thanks
Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂

Anonymous
Not applicable
Oculus really should post a big announcement in bold in the main forums, with this fix and link for download. Lot of folks are probably going to be searching for it.

MattLaverick
Explorer
Patch seems to have worked for me and updated the certificates. See you all in 2 years!

Anonymous
Not applicable

dburne said:

Oculus really should post a big announcement in bold in the main forums, with this fix and link for download. Lot of folks are probably going to be searching for it.


Or an email to all registered users..

kinetix87
Explorer
 updated oculus works but it works with an older version of the software like before dash and all that any one having same problem ?
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