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03-07-2018 08:59 AM
03-08-2018 07:00 AM
03-08-2018 07:01 AM
03-08-2018 07:03 AM
ViznutSN said:
How do I bypass Oculus's win hotfix check when installing this patch?
Downloaded and ran OculusPatchMarch2018.exe. Clicked Repair -> Repair.
It says:Update RequiredOculus Setup requires the KB2670838 and KB3033929 Windows 7 hotfixes. Please install these updates and run Oculus Setup again.
When I try to install these updates, Windows Update confirms that they are already installed and there's nothing to do.
/bypassHotfixCheck
03-08-2018 07:04 AM
markj62 said:
Change the date on your pc back a couple of days, restart your pc then it might work. Mine is working right now
03-08-2018 07:08 AM
03-08-2018 07:11 AM
inceptional said:
What's this about $15 credit people are getting for the inconvenience that I'm hearing? How do I claim that?
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03-08-2018 07:14 AM
AussieStig said:
Katanagirl said:
This is the full email
"Hi Katanagirl,
We've just released an Oculus software update that fixes an issue where Rift may fail to start up. If you're receiving the error “Can't Reach Oculus Runtime Service,” you'll need to manually update your Oculus software before you can use your Rift.
To patch your Oculus software, you'll need to download 'OculusPatchMarch2018.exe' at https://www.oculus.com/rift-patch/. Run the executable, and select “Repair”. When the update is finished, launch the Oculus desktop app to continue the update process. Once the update is complete, you'll be able to use your Rift.
A step-by-step walkthrough is available here: https://support.oculus.com/217157135500529/
A manual update is only necessary if you're unable to start the Oculus desktop app - if you aren't seeing an error, the system will update itself to the new version automatically.
We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits.
Sorry again for any inconvenience this may have caused, and thanks for choosing Rift.
- The Oculus Team"
That is very nice, but..............I use my Oculus DK2 everyday so I fall in that broad category. However, I am skeptical that DK2 users will be compensated. Hope I am mistaken of course. Oculus doesn't seem to be interested in people using their older equipment, as far as I know, the Windows 7 KB update error was never addressed?
Cheers AussieStig
03-08-2018 07:18 AM
ViznutSN said:
How do I bypass Oculus's win hotfix check when installing this patch?
Downloaded and ran OculusPatchMarch2018.exe. Clicked Repair -> Repair.
It says:Update RequiredOculus Setup requires the KB2670838 and KB3033929 Windows 7 hotfixes. Please install these updates and run Oculus Setup again.
When I try to install these updates, Windows Update confirms that they are already installed and there's nothing to do.
03-08-2018 07:19 AM
03-08-2018 07:33 AM
Aliantha said:
AussieStig said:
Katanagirl said:
This is the full email
"Hi Katanagirl,
We've just released an Oculus software update that fixes an issue where Rift may fail to start up. If you're receiving the error “Can't Reach Oculus Runtime Service,” you'll need to manually update your Oculus software before you can use your Rift.
To patch your Oculus software, you'll need to download 'OculusPatchMarch2018.exe' at https://www.oculus.com/rift-patch/. Run the executable, and select “Repair”. When the update is finished, launch the Oculus desktop app to continue the update process. Once the update is complete, you'll be able to use your Rift.
A step-by-step walkthrough is available here: https://support.oculus.com/217157135500529/
A manual update is only necessary if you're unable to start the Oculus desktop app - if you aren't seeing an error, the system will update itself to the new version automatically.
We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits.
Sorry again for any inconvenience this may have caused, and thanks for choosing Rift.
- The Oculus Team"
That is very nice, but..............I use my Oculus DK2 everyday so I fall in that broad category. However, I am skeptical that DK2 users will be compensated. Hope I am mistaken of course. Oculus doesn't seem to be interested in people using their older equipment, as far as I know, the Windows 7 KB update error was never addressed?
Cheers AussieStig
Hi Aussie!
Please don't assume Oculus doesn't care about you. Ask them! Yesterday had to be a highly stressful day and they may still be working on things and it is possible that while trying to make things right, they missed something. Does not mean they don't care or you aren't valuable.
If you are using older equipment and you were affected I am willing to bet they'll compensate you too. Just let them know you're concerned you were left out and give them a chance to realize they goofed in either not notifying you, wording their compensation badly, or by oversight.
All of the concerns of yesterday... getting a patch done, apology, compensation were all addressed... I have no doubt this will be too.
#rootingforyou!