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Oculus sign in issues and black screen

ericzhuVR
Honored Guest

I am a new user and have not been able to initiate Oculus sign in successfully.  I typed in my email and pw and hit enter, but then I get a black screen on PC.  My Rift headset has flashing red and blue bars with nothing else on it.  I've reinstalled the OculusSetup.exe and did the repair but same outcome occurs. My windows updates are all up to date as well as checked that I have enough memory on my PC.  Any suggestions to resolved this is much appreciated!

15 REPLIES 15

LZoltowski
Champion
Are you using VP or some sort of a firewall?
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

ericzhuVR
Honored Guest

Support needed asap

ericzhuVR
Honored Guest

Firewall most likely, what's the best way to find out. I'm setting this up in a large corporate setting in our office. 

LZoltowski
Champion
There should be a log, I can't remember which address exactly it connects to..
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

LZoltowski
Champion
It might be: 31.13.95.61 graph.oculus.com
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

cybereality
Grand Champion
Please submit a support ticket here for help. Thanks. https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

ericzhuVR
Honored Guest
thanks for the link. support ticket was submitted just now.

ericzhuVR
Honored Guest
downloaded the latest Oculus security patch but still have the same black blank screen in login, nothing shows up on my oculus either. except for red and blue linear flashes.  What now?

cybereality
Grand Champion
Can you upload you logs here? See this thread for how to get them.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV