07-03-2016 11:42 AM
03-08-2018 01:10 PM
03-08-2018 01:22 PM
phoenixdigital said:
Yeah refurbs are just fine. He are some pics of my recently replaced Rift.
https://imgur.com/a/WbjYI
I suspect they might just keep the internals boards and lens/screen assemblies due to there being no plastic covers on the lenses. The cloth exterior was spotless so I reckon that part is completely new.
The Rift was pretty much perfect apart from the fact it no longer worked with my 3m extension cables.
03-08-2018 06:46 PM
03-08-2018 07:40 PM
BBZ149 said:
Thats strange! when I had to send mine back they wanted the complete Boxed unit back and replaced it with another completly Boxed mint refurb unit, sensors and Controler ETC!
03-10-2018 05:29 AM
03-10-2018 10:23 AM
phoenixdigital said:
BBZ149 said:
Thats strange! when I had to send mine back they wanted the complete Boxed unit back and replaced it with another completly Boxed mint refurb unit, sensors and Controler ETC!
I'm guessing that was quite a while ago?
With the prevalence of this issue maybe they thought "Geez we better streamline this a bit more because this issue is costing us a lot of money".
Good to hear yours was a simple fix superdave132. As you can see from the pics in my linked thread some people have a torn/cracked ribbon cable which no amount of headset screw tweaking will ever fix.
03-17-2018 12:44 PM
03-19-2018 10:15 AM
03-19-2018 10:40 AM
03-19-2018 04:24 PM
cybereality said:
The refurbished units are tested, but it's possible something was missed. Please give us a moment to respond on your ticket. Thanks.
So Oculus Staff Member?
Can you confirm if this design fault has been rectified with the
replacement units? or do I have this problem to look forward to again in the future? Think I’ll
be jumping to a Vive Pro if this problem rears its ugly Head again!!