02-23-2018 04:32 PM
03-21-2018 09:43 AM
Vikingsblade said:
I have a Black Screen headset but my app on pc works fine,i dont even get a varning sound/text its just black.Latest driver on grafic.
03-21-2018 09:58 AM
03-21-2018 07:22 PM
03-21-2018 07:33 PM
03-21-2018 08:56 PM
03-21-2018 09:26 PM
03-21-2018 09:39 PM
03-22-2018 05:02 AM
03-22-2018 07:21 AM
lordhelmos said:
I opened a support ticket with a huge dump of technical information above. I think this is the core of the issue right here:
From Windows Event Viewer, I see this log entry every time the rift black screens:
EVENT 12:
Process C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe (process ID:6160) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
I really think this an issue with how OVRServer_x64 conflicts with windows powerplans and motherboard drivers. Unfortunately outside of the troubleshooting steps I outlined above, all we can do is patient wait for a fix from Oculus Support to patch the OVRServer conflicts with popular motherboard and video drivers.
My technical assumption on this is that the RIFT has a huge USB power draw that is above the normal parameters of a standard USB device (which makes sense for the headset considering it is powering two 1080p screens that are projecting right into your eyeballs + full auto + motion tracking + mic).
The OVRServer software uses some kind of custom script/method to tell windows its "ok" to draw this power -an event that windows and certain motherboards would consider abnormal behavior and cut off to prevent resource problems on the system.
I assume the OVR script/method does not play nice with specific motherboard drivers and windows configurations -which causes the MOBO and/or windows power management controls to detect the voltage spike as abnormal then shut down the port that the HMD is connected to -thus blackscreening your RIFT.
Oculus and the driver manufacturers for the hardware need to coordinate to ensure that they co-op a solution that allows the abnormal power draw without putting the HMD or mobo at risk of overload. After all, voltage is a very sensitive thing.
03-22-2018 09:26 AM