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Oculus Go shutting down

efinkinefinkin Posts: 2
NerveGear
I got everything set up. Battery life is 55%. As it's taking me through the controller usage tutorial the screens black out. Can't make it though the controller tutorial. Any ideas?

Comments

  • MAC_MAN86MAC_MAN86 Posts: 558
    Trinity
    If it doesn't Go then this is not good I think. 
  • cyberealitycybereality Posts: 24,708 Oculus Staff
    Please submit a support ticket for assistance. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • brian.moakleybrian.moakley Posts: 3
    NerveGear
    efinkin said:
    I got everything set up. Battery life is 55%. As it's taking me through the controller usage tutorial the screens black out. Can't make it though the controller tutorial. Any ideas?
    Did you find a resolution to this? I'm running into the same issue. The headset is at 54% power and doesn't last more than a minute.
  • cyberealitycybereality Posts: 24,708 Oculus Staff
    Please submit a ticket. We'd like to learn more about this issue. https://support.oculus.com/

    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • brian.moakleybrian.moakley Posts: 3
    NerveGear
    Ticket submitted. Filed under 541137
  • KilgoreTroutKilgoreTrout Posts: 2
    NerveGear
    I’m having the same issue. Was able to get through setup, but after screen turns off every few minutes.

    Battery % seems not to make a difference. It happens at 100% or 50%. 

    I also tried a factory reset but problem still persists.  Ticket created. 

    Possibly an issue with the face detection sensor or whatever recognizes that the headset is on your head??
  • brian.moakleybrian.moakley Posts: 3
    NerveGear
    My issue went away - I charged the headset to 100% and once the light went green on the headset, I was able to use it. I haven't had any problems since.
  • cyberealitycybereality Posts: 24,708 Oculus Staff
    Great news! Thanks for following up.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • michael.kuczenski.5michael.kuczenski.5 Posts: 1
    NerveGear
    Same problem here. I submitted a ticket yesterday but haven't heard anything yet. I went through set-up and every time I turn the headset on it works for about 5 seconds, beeps and turns off. I did a factory reset, tried it with and without WiFi, with and without using the controller, and every time it still shuts down after a couple seconds. Battery was charged to 95% (with the light going green), but I'll try to do 100% to see if that works. 
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