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Oculus Go - Blurry & Horizontal Black Line

ScottReinfeldScottReinfeld Posts: 4
NerveGear
I have a thin horizontal black line that runs right through the center of the screen at all times. Everything also seems to be a little blurry and almost hazy. Yes, I made sure there was nothing on the optics and that they were clean. Text and the edges of menu-windows seem to have a glow. I also feel like I can see pixels pretty clearly, also like being super close to an old tube tv. I am guessing I got a dud. Anyone else have this issue?

Comments

  • PixelfoxPixelfox Posts: 53
    Hiro Protagonist
    Sounds potentially normal apart from the line of dead pixels which does sound dudly.
  • ShiftyIncShiftyInc Posts: 127
    Art3mis
    Sounds like you have some issues, as none of these things i am experiencing with the Go. Though i heard someone else on this forum who had the blurry view. I would suggest contacting support about these things, as it sounds far from normal. https://support.oculus.com/
  • cyberealitycybereality Posts: 25,400 Oculus Staff
    Oculus Go should have a clear image, at least as far as a VR headset. However, you shouldn't expect the clarity you get from a high-end monitor or smartphone. This is because the lenses enlarge the image, so you will see pixels more. This is normal. It can also be the content you are viewing, especially 360 video can look lower quality depending on how it was recorded or compressed. The black line, though, is not normal and you should contact us to investigate. Thanks. https://support.oculus.com/

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  • ScottReinfeldScottReinfeld Posts: 4
    NerveGear
    Thanks everyone. I figured for the most something was up. I am an Audio Engineering Professor and do a lot with audio and video. I submitted a request last night #541139, but have not heard anything back yet. Kinda frustrating when I ordered the 64gb GO minutes after the announcement, received it yesterday, and now who knows how long this will take. 
  • cyberealitycybereality Posts: 25,400 Oculus Staff
    Thanks for submitting a ticket. We have support staff over the weekend, however Go is a new product and each issue may require more investigation time. Please be patient, thanks.
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  • ScottReinfeldScottReinfeld Posts: 4
    NerveGear
    No worries. Thanks for your time. 
  • Fiction18Fiction18 Posts: 2
    NerveGear
    I just received my Oculus Go yesterday. After fully charging it, I tested the system with the free videos available. They do seem a bit blurry and I read the staff response about certain 360 videos can vary depending on how it was recorded. Is there any video the staff knows I can watch to test the video quality? I've tried a few videos from the roller coaster ones to the underwater ones and they both seem a bit blurry. I just want to be sure nothing is wrong as it didn't seem as clear and crisp as I expected. 
  • ScottReinfeldScottReinfeld Posts: 4
    NerveGear
    Download the Jurassic Park "Blue" Chapter 1. Make sure to download it and not stream it. It is over a gig. The download file has less compression then the streamed. And should look good... Last night I downloaded it and without saying anything to my wife about what I thought about the image I had her watch it. Right away she said she thought it looked blurry and then shortly after said should there be a black line in the center... 
  • Fiction18Fiction18 Posts: 2
    NerveGear
    Thanks for the quick response. So I downloaded Jurassic Park Blue. If i look closely, I can see pixels, especially when it had a closeup of the dinosaur in the beginning, instead of it being very clear and crisp. This is my first VR system so I am not sure what to expect. Is this normal or what you also see on your system? 
  • cyberealitycybereality Posts: 25,400 Oculus Staff
    As I mentioned above, the lenses in the headset enlarge the screen, so pixels can become more visible. This is expected, though Oculus Go is actually an improvement to something like Oculus Rift in this regard. It's a good idea to try a game if you want to see the best quality image (and test that your device is working). 360 video can be compressed or lower resolution, and this is what you may be noticing.
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  • PixelfoxPixelfox Posts: 53
    Hiro Protagonist
    Sharp tiny square pixels that make up the display should be visible everywhere. If the video itself seems blurry, then that's usually a low-res video or low-bandwidth streaming. When you start "Blue" it asks you whether you want to download 1.5GB or stream it. You need to let it do the full download to avoid lower-resolution streaming which looks much worse. When watching videos in the Oculus video app, some of them (usually older ones) are terribly blurry.
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