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My Oculus Go Display broke after installing a game!

VoodooDEVoodooDE Posts: 5
NerveGear
Hi guys, 

Thomas here from the german VR YouTube channel VoodooDE. 
Today my brand new Oculus Go is already broken. The left display shows some yellow areas. I don't know if that has something in common with that, but I installed the game Overflight (got the key for a review from the devs). The game downloaded to 100% and then tried to install. Installation didn't work and stayed at 0% and just after that the display showed this yellow errors.
I already did a factory reset but this didn't help... 
I already opened a support ticket and I really hope I will be the only one with this problems otherwise Oculus will have a problem... 
Here are two examples:
https://imgur.com/a/4RWq0ca

Anybody else with this issues? 
Regards 
Thomas 
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Comments

  • FunkBroFunkBro Posts: 1
    NerveGear
    Maybe you’re not alone. I stumbled upon this post in the German section.

    https://forums.oculusvr.com/de/discussion/64851/okulus-go-gelbe-flecken#latest
  • rubinventurerubinventure Posts: 19
    NerveGear
    I purchased 4 from best buy in the USA and had to return one that had a dead screen
  • cyberealitycybereality Posts: 25,860 Oculus Staff
    @VoodooDE Those images appear to be sun damage. This can happen if the lenses are exposed to the sun, even just a minute or two can cause damage to the screen. You can think of the lenses like a magnifying glass, not sure if you ever burned leaves or paper as a kid, same idea. Unfortunately, the damage is permanent. 
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  • VoodooDEVoodooDE Posts: 5
    NerveGear
    @VoodooDE Those images appear to be sun damage. This can happen if the lenses are exposed to the sun, even just a minute or two can cause damage to the screen. You can think of the lenses like a magnifying glass, not sure if you ever burned leaves or paper as a kid, same idea. Unfortunately, the damage is permanent. 
    Lol I don't have a big sun in my living room xD
    Of course I didn't use the Oculus Go outside...
    What else can this be? 

  • VoodooDEVoodooDE Posts: 5
    NerveGear
    FunkBro said:
    Maybe you’re not alone. I stumbled upon this post in the German section.

    https://forums.oculusvr.com/de/discussion/64851/okulus-go-gelbe-flecken#latest
    That is exactly the same problem! So I am not alone... 

  • yostopiayostopia Posts: 7
    NerveGear
    I had the exact same thing happen today.  Did not use it outside, but just turned it on and it showed big yellow blobs. Here's a bad photo of them taken with my iPhone.  WTF? 
  • desivdesiv Posts: 133
    Art3mis
    VoodooDE said:
    Lol I don't have a big sun in my living room xD
    Of course I didn't use the Oculus Go outside...
    I suppose someone could ask you about Windows in your living room..  ;-)
    I've taken to covering mine, even in the house.  Paranoid.. ;-)  Think I'll get a case eventually.
    As for the game Overflight, I just installed it myself and have been running it and (knocking on wood), no issues so far...

    Good luck..

    desiv
  • roymuninroymunin Posts: 1
    NerveGear
    edited May 21
    Oh no me too!!!! Any fix??
    (yellow smudge next to "see more")


  • TwoHedWlfTwoHedWlf Posts: 2,167 Poster of the Week
    roymunin said:
    Oh no me too!!!! Any fix??
    (yellow smudge next to "see more")


    Yeah, there's an easy fix.  Raise a ticket with Oculus support and beg.  If you're lucky they'll have pity on you, sun damage is due to not taking proper care of your device rather than a fault and therefore not covered by the warranty.
  • mikek1357mikek1357 Posts: 4
    NerveGear
    Might also be a glue issue? Search on google for yellow spots and lcd screen.
  • cyberealitycybereality Posts: 25,860 Oculus Staff
    This is what looks like sun damage, and is not typically covered under warranty. However, you should reach out to us, as we may be able to assist in some way. Thanks. https://support.oculus.com/
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  • desivdesiv Posts: 133
    Art3mis
    I noticed on Thingiverse that there are already some 3D models for Go Lens protectors.
    Even tho I could print one, I think I'd prefer a softer insert than hard plastic tho.
    I've been mostly using the cardboard cover that came with my Go.
    I suppose I could print one and line the inside of it with something soft (felt or ?).
    I've ordered a case so I'll probably mostly be keeping it in that when not in use.
  • EispfogelEispfogel Posts: 18
    NerveGear
    edited May 22
    Are spotlights/studio lights enough to damage the screen? Or is this really something else going on with the screen?
    Even with an UV Laser(10mW) it is hard to damage the CCD/CMOS of a camera. Could the output of a spotlight really be enough to cause this?
  • desivdesiv Posts: 133
    Art3mis
    edited May 22
    Eispfogel said:
    Even with an UV Laser(10mW) it is hard to damage the CCD/CMOS of a camera. Could the output of a spotlight really be enough to cause this?
    It depends.
    Is that CCD behind lenses designed to focus light?  If so, what is the focal point?
    This issue isn't the lights hitting the LCD.
    It's the lights being focused thru the lenses and hitting the LCD.
  • EispfogelEispfogel Posts: 18
    NerveGear
    edited May 22
    desiv said:
    Eispfogel said:
    Even with an UV Laser(10mW) it is hard to damage the CCD/CMOS of a camera. Could the output of a spotlight really be enough to cause this?
    It depends.
    Is that CCD behind lenses designed to focus light?  If so, what is the focal point?
    This issue isn't the lights hitting the LCD.
    It's the lights being focused thru the lenses and hitting the LCD.

     That is perfectly clear to me. Thats why i askd if even spotlights are enough to damage the LCD.


  • TwoHedWlfTwoHedWlf Posts: 2,167 Poster of the Week

    Eispfogel said:
    desiv said:
    Eispfogel said:
    Even with an UV Laser(10mW) it is hard to damage the CCD/CMOS of a camera. Could the output of a spotlight really be enough to cause this?
    It depends.
    Is that CCD behind lenses designed to focus light?  If so, what is the focal point?
    This issue isn't the lights hitting the LCD.
    It's the lights being focused thru the lenses and hitting the LCD.

     That is perfectly clear to me. Thats why i askd if even spotlights are enough to damage the LCD.


    Probably, yes.  The time taken would likely be different, and depending how far away and the exact angle, etc.  any bright light source could do damage.  It's got to be bright enough to heat a point on the screen probably at least to boiling temp or more.

    But you're less likely to leave it laying with a bright spotlight pointing at it and close enough to do damage vs just laying on a desk where light from a window can hit it 3 hours after you stopped using it, because the sun moved.
  • desivdesiv Posts: 133
    Art3mis
    I think some of it is time also.. With a camera, you might point it toward a shiny object for a period of time, but you aren't likely to leave it sitting, lens facing up at the shiny source for hours and hours.
    But if you lay your go on a ledge or something and walk away, it could be getting that for an extended period of time.
  • th3rdcoastth3rdcoast Posts: 1
    NerveGear
    I'm pretty sure it's the controller or the gaze dot. If you just take the mask off and put it down without turning it off and you place the controller next to it, the point/dot doesn't move and eventually "burns" the screen. I'm guessing that there is no fix for it... like old monitors that used to get images burned into them. If this is true, it's very disappointing because this can happen even when you think you've turned the unit off, like in my case... I turned it off, put the mask and controller in my bag to travel... the unit "wakes" when the controller is tapped... so I think it burned without me even knowing. 
  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    I'm pretty sure it's the controller or the gaze dot. If you just take the mask off and put it down without turning it off and you place the controller next to it, the point/dot doesn't move and eventually "burns" the screen. I'm guessing that there is no fix for it... like old monitors that used to get images burned into them. If this is true, it's very disappointing because this can happen even when you think you've turned the unit off, like in my case... I turned it off, put the mask and controller in my bag to travel... the unit "wakes" when the controller is tapped... so I think it burned without me even knowing. 
    Following that logic the whole screen would burn in, not only the controller dot. LCD burn in isnt a thing since more then a decade. The pic op shows is clearly sun damage, there are multiple warnings on the hmd to avoid that.
  • burning.airlinesburning.airlines Posts: 62
    Hiro Protagonist
    I'm pretty sure it's the controller or the gaze dot. If you just take the mask off and put it down without turning it off and you place the controller next to it, the point/dot doesn't move and eventually "burns" the screen. I'm guessing that there is no fix for it... like old monitors that used to get images burned into them. If this is true, it's very disappointing because this can happen even when you think you've turned the unit off, like in my case... I turned it off, put the mask and controller in my bag to travel... the unit "wakes" when the controller is tapped... so I think it burned without me even knowing. 
    No.  The "gaze dot" is just a group of pixels on the screen.  The screen can't damage the screen.  There is no burn-in on LCD screens.
  • mathieudgomathieudgo Posts: 1
    NerveGear
    Hello, I have exactly the same problem.

    Oculus sav tells me it's a problem because of the sun. But my oculus Go is in my room and I do not have a window in my room.

    here is a video of my problem : 
  • Alun101_ukAlun101_uk Posts: 21
    Brain Burst
    Sun damage, really??  Sounds like another screen problem with the Go and Oculus are clutching at straws for an answer.
    You would have to position the Go, screen down, lenses up, at just the right angle, and even then, you would have to track the sun long enough to cause that kind of damage.

    oculus need to fess up and admit they have a bad batch of screens, or some are poorly installed.
    it would be interesting to see if the 'damage' area on the screen aligns with the processor heat sink on the back of the display.
    Take a look on Youtube for a strip down of the Go and work it out.. I suspect the cpu is overheating and damaging the screen, that is more likely than sun damage, in Germany!
  • LZoltowskiLZoltowski Posts: 6,258 Volunteer Moderator
    "You would have to position the Go, screen down, lenses up, at just the right angle, and even then, you would have to track the sun long enough to cause that kind of damage." Not really .. @Alun101_uk the Fresnel lenses don't need very long .. 1-2 mins are enough .. in direct sunlight.

    The processor is placed roughly in between the eyes on the board so I doubt this is the issue.
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  • Alun101_ukAlun101_uk Posts: 21
    Brain Burst
    All that proves is using a fresnel lens and directly focussing sunlight to a pinpoint can cause burning.. I stand by my statement that you would need the Go positioned such that it "directly" aligns with the sun, which is not something you would do with any electronic device, given the lenses are recessed and surrounded by a shroud does not make that an easy 'accident' to happen.
    it is, however, more likely there is an issue with the quality of screen, the heat sink, or a combination of both.
    there are enough threads on here and other Go sites that cast doubts on the screen or at very least, quality control.
  • TwoHedWlfTwoHedWlf Posts: 2,167 Poster of the Week
    All that proves is using a fresnel lens and directly focussing sunlight to a pinpoint can cause burning.. I stand by my statement that you would need the Go positioned such that it "directly" aligns with the sun, which is not something you would do with any electronic device, given the lenses are recessed and surrounded by a shroud does not make that an easy 'accident' to happen.
    Not that easy an 'accident' to happen...Except it happens frequently.  And it doesn't need to be directly aimed at the sun, there's a wide range where the sun can hit the lenses without being aimed directly at it.

    And it's not just a Rift or Go issue, happens all the time for FPV goggles for example.  And I expect it will be significantly more frequent with Gos than Rifts due to being more likely to be used outside.  You can take it off and set it down beside you for a few minutes and burn the screen.
  • Digikid1Digikid1 Posts: 1,220
    Wintermute
    I call BS on Oculus saying it’s sun damage. 
  • ThmoasThmoas Posts: 267
    Nexus 6
    edited June 26
    Digikid1 said:
    I call BS on Oculus saying it’s sun damage. 
    I'm also doubting the sun-damage thing.

    I'm pretty sure my Rift display has some sun damage. It's very faint, but you can clearly see a stripe and how it "follewed" the sun. It's not LCD though.

    These examples here are bright yellow and are in weird shape, even has some bright dots around the yellow spot. What we need is someone with an otherwise broken GO to burn the displays and then turn it on and see how it looks.
  • desivdesiv Posts: 133
    Art3mis
    Digikid1 said:
    I call BS on Oculus saying it’s sun damage. 
    Calling BS on things can be fun!!!
    Facts and sciency stuff is so much more boring.
    Lenses can focus light until it gets hot?  Crazy talk I tell you!!!
  • victordevegavictordevega Posts: 4
    NerveGear
    Can anybody tell me if this happens with GEAR VR? The use  of my Oculus Go is outdoors in archaeological museums...I think I have a problem. 
  • desivdesiv Posts: 133
    Art3mis
    Can anybody tell me if this happens with GEAR VR? The use  of my Oculus Go is outdoors in archaeological museums...I think I have a problem. 
    It is a risk with any device with a screen and a lens in front of it.
    The Go Lenses probably make it more of a risk because of focal length and lens type, but lens+light+screen= bad eventually.
    That said, perhaps you could look at some type of fold over/flip over cover???
    I use a removable cover with mine, but that requires me to remember to place it back every time...
    Would be interesting for someone to come up with some type of auto cover??????
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