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we can't find your headset please connect your headset

Super-Oleg
Sightseer
Hello, I get an error "we can not find your headset please connect your headset"
Every time when I'm in something I play with different periodicity, sometimes 3 times per minute, sometimes 1 every 5 minutes.

All wires tried I rearrange, all usb 3.0, hdmi too tried to rearrange to another. It does not help all the same error appears.
When an error occurs runs 10-15 seconds and restores everything. This greatly angers.

pls, help how to fix it
12 REPLIES 12

JohnnyDioxin
Expert Trustee
I've had the issue return in the last days - but support are trying to help. When I ran the Oculus diagnostic tool, I couldn't believe the huge amount of erros listed - mostly not being able to find files in the installation.

I reinstalled OH and since have had only two disconnects (one per day) which is far better, but still not ideal. What gets me is that the disconnects and reconnects are almost instantaneous - I hear the disconnected sound - or get a blank headset - and before I have even got to the notifications page, it has sorted itself already.

As an ex radio tech I would lay odds on that being a faulty connection somewhere, but with this voodoo, who knows?

i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
Rift CV1; Index; Quest; Quest 2

fjlmal
Protege
I receive this error now after the last firmware update and I cannot solvid, I've tried everything! 

ratodesgosto
Honored Guest

any fix guys? 😕

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