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Purchased a game online through oculus.com and not showing in Go library

Anonymous
Not applicable
An app shows in my online account through oculus.com, but isn't in my headset library (though says it is on the web store).  Am I missing something to make this update on the headset?  (Obviously, I just got the Go recently).

Thanks for any help!
14 REPLIES 14

LZoltowski
Champion

evatear said:

Thanks for this!  I should've searched better!  


No problem!
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Be kind to one another 🙂

Anonymous
Not applicable
Sigh.  This must be a final sale, as there's no "more" option or refund request capability on this title on the order history.  No sweat, actually, just some $11.00.

I guess it wasn't explicit whether this was available for refund.  I didn't want to purchase it through Steam.

You have been sooo helpful!  Thank you so much, yet again.

LZoltowski
Champion

evatear said:

Sigh.  This must be a final sale, as there's no "more" option or refund request capability on this title on the order history.  No sweat, actually, just some $11.00.

I guess it wasn't explicit whether this was available for refund.  I didn't want to purchase it through Steam.

You have been sooo helpful!  Thank you so much, yet again.

For Oculus Rift games, you can request refunds through the Desktop App (oculus.com/setup) ... although I think it will be easier if you get in touch with them directly via https://tickets.oculusvr.com/hc/en-us/requests/new

If a game was bought no longer than 3 days ago, you should be able to get it refunded no questions asked.

And you are most welcome 🙂
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

cybereality
Grand Champion
Please contact us. We should be able to help. Thanks. https://support.oculus.com
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cobybeaulieu
Honored Guest
Hi I purchased minecraft for the gear vr without realising this doesn’t work directly on the quest - is there a way I can download my purchased apk