Oculus Windows App Feedback feature + UserVoice for all your feedback needs!

LZoltowski · June 2018

Hello folks, not many people know but you can submit feedback about an issue to Oculus directly from the desktop app. Submitting feedback this way along with system info allows the devs to work quickly to fix bugs or implement features. This goes directly to the team, who might otherwise miss your feedback on the forum.

You can find it in the Help Centre section (Bottom Left Hand Side)

PLEASE NOTE: Feedback is one way only. If you need assistance from the Oculus Support team please use the official support area: https://support.oculus.com/ where you can find guides and a way to submit a support ticket.

Image: https://us.v-cdn.net/6024342/uploads/editor/83/aqkl1zzouy8t.jpg

Do you have a feature request? Maybe you have a great idea for Home 2.0?

Oculus has set up a UserVoice system that lets you submit and vote on ideas from the community.
You can find it here: https://oculus.uservoice.com/

Thanks!

Netheri · June 2018

Nice nice, but i think there's plenty of direct feedback to Oculus (and devs) from the latest versions in the every thread which is created when new versions roll out. It can't be so hard to even senior devs to check those through quickly?

YoLolo69 · June 2018

Direct feedback on created threads are often a lost of time for devs (I read them all). They often start with "Don't work! craps! I should have bought another headset", followed by "I found my issue, HDMI was plugged into my printer parallel port, now it work!" and alternatively mods say "Did you try putting your finger in that hole?" followed by "Oh! that's good, it work!, thanks CyberLZ!"

When you create a thread is to grab the community attention because (IMHO) you know in a corner of your head that it could be a problem on your side even if you publish your rants like if the whole World have the same problem (which happened very few times in fact).

Making a real feedback report from the Desktop app if far more serious, mature and useful for devs IMO. Now nothing prevent to report in a thread in parallel to see if mods and other members could bring some smart ideas

Netheri · June 2018

Yeah, I see your point @YoLolo69.

But also, if every problem should be sent via system which doesn't even give sender any dev response, why even bother create an entire section in forums named "Support"? Is it because every Oculus user has the little whisper in the head saying that "the problem is mine, i fear to send it to devs (who won't even answer when sent via the tool)"? (Well, there's no response in forums from them, so no difference there

)

Imo, there's SO many requests about i.e. admin trick to be supported again OR getting a native option to not run Home(2), when using SteamVR, AND stuttering graphics (almost in every feedback) in Home(2) etc etc. that there really is something wrong with the software. And what's the deal with the mandatory Home(2) to be driven, when used SteamVR? The feedback majority on forums (In Oculus's own and i.e. Reddit) clearly states, that it affects performance, so why not give the Rift users option to disable Home(2) running, when not playing games from Oculus library?

And to be clear on this on my side: I would GLADLY run Home(2) same time with SteamVR if they would work better together. But atm those two aren't getting together very well..

PIXELATED · August 2018

..and no facebook profile/presence needed?
Gotta check this out next time

Masamune5454 · October 2018

Yes running oculus home and steam vr is making me furious. Until the update i was in love with oculus and vr in general. Now i get random issues and its very irritating. Its worse becuase it was working great and it feels like they intentionally said FU to me and others asking for the admin trick back. And it was really a trick as much as how it should run. If anything let us play games without home open. We dont want a homespace and virtual chairs we want to play games! And alot of our comps are limited by money so opening two programs just to run a third vr program is insane. Please fix this. I talked to tech support the other day becuase i was so close to smashing my oculus over it. Really it was a dick move and we deserve better. Now im invested and bought all these games and hardware.

RedRizla · October 2018

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

LZoltowski · October 2018

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

People are confusing 3 things together.

Home 2.0 is the interactive home, it shuts down when inside a game and consumes no resources
Dash 2.0 is the UI .. the panel with the icons and settings, it needs to appear instantly when you press the Oculus Menu button on the right controller, so it needs to stay in memory. It also allows you to wear the watch and keep pinned windows while in a game, as well as to quit an app, glance at your desktop, or recenter. Think of it as the windows taskbar, it's still there even when you play a full-screen game.
Core 2.0 is the underlying software where the magic happens, tracking etc /...

Marc-G · October 2018

LZoltowski said:

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

People are confusing 3 things together.

Home 2.0 is the interactive home, it shuts down when inside a game and consumes no resources
Dash 2.0 is the UI .. the panel with the icons and settings, it needs to appear instantly when you press the Oculus Menu button on the right controller, so it needs to stay in memory. It also allows you to wear the watch and keep pinned windows while in a game, as well as to quit an app, glance at your desktop, or recenter. Think of it as the windows taskbar, it's still there even when you play a full-screen game.
Core 2.0 is the underlying software where the magic happens, tracking etc /...

The Dash 2.0 part is pointless for those of us who don't have the controllers and don't wish to have it running in the background or "in memory", we would like it closed/shutdown.

dburne · October 2018

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

It all fades to gray when a game is launched.
When exiting the game , you will see it fill back in.

I may be the only one on the planet that has 0 performance issues playing games with Rift Core 2.0 / Dash. And I play some pretty intensive games like combat flight sims.
Have no idea why I am not having the issues.

YoLolo69 · October 2018

dburne said:

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

It all fades to gray when a game is launched.
When exiting the game , you will see it fill back in.

I may be the only one on the planet that has 0 performance issues playing games with Rift Core 2.0 / Dash. And I play some pretty intensive games like combat flight sims.
Have no idea why I am not having the issues.

Be reassured, we are at least 2 on the planet

RedRizla · October 2018

I'm not having any issues myself, I was just thinking about others who say they are..

RedRizla · October 2018

LZoltowski said:

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

People are confusing 3 things together.

Home 2.0 is the interactive home, it shuts down when inside a game and consumes no resources
Dash 2.0 is the UI .. the panel with the icons and settings, it needs to appear instantly when you press the Oculus Menu button on the right controller, so it needs to stay in memory. It also allows you to wear the watch and keep pinned windows while in a game, as well as to quit an app, glance at your desktop, or recenter. Think of it as the windows taskbar, it's still there even when you play a full-screen game.
Core 2.0 is the underlying software where the magic happens, tracking etc /...

All that makes sense, but why do you think some people are experiencing crashes and stutter? There's a few threads popping up about this now especially from sim racers. Would you say that Home 2.0 uses no more resources then the old Oculus Home?

Netheri · October 2018

All that makes sense, but why do you think some people are experiencing crashes and stutter? There's a few threads popping up about this now especially from sim racers. Would you say that Home 2.0 uses no more resources then the old Oculus Home?

Yeah, "few" threads. And what i read about it, there's even a trend going that the O support says the game or app is faulty, not O's software. Which is quite hilarious (and nihilistic

) if the games and apps were working as they should before the latest "up"date. But meh. Still retiring my own Rift until rest of the customers who haven't spend 3 years on this forums are noticed and listened.

Edit: added " "few" threads"

EricZafriusRasnake · October 2018

Another update. My Oculus is once again a brick. I been working on Fallout 4 mods until now. No hope in sight. Oculus, if I was any smarter, I would say this is a way to generate money.I been at this for a long time now. And I can put money down on your updates to destroy me. I get it running perfectly and here you come. POW! No more working, just day in and out combing the net for a fix to your latest rand some ware.

JD-UK · October 2018

Please stop putting me at the holo design (or whatever it's called) point and showing a box asking if I wish to continue customising it.

No - I have finished with it - but it means I have to use Touch to get rid of that dialog box and get back to the Home screen - which I don't do, anyway, I just mess around pushing whichever buttons will work on my remote, until I get rid of it.

I don't want to activate my Touch when all I want to do is start a non-Touch VR game, because I will see the Touch controller image in the game, which ruins it.

Either that or stop the Touch image from showing at all, please.

Masamune5454 · October 2018

see there are ALOT of people upset with this update. as of this update i have performance issues and trouble startiing games. look at reddit and other forums. why are they ignoring us. it would be super easy to revert the admin mode or make it where oculus runs like steam vr without all this BS. you know why steam is succesful. it caters to everyone. it provides options, it doesnt force a steaming hot duece down your thrown after you have been loving said duece. just make the admin trick usable agian. or make it where we can hit a switch and turn oculus into bare minimum mode.
EDIT just tried running fallout 4 in steam vr…… have had to do it 3 times so far.... this is what im talking about. and the wOORST part is now, if I cant run oculus my headset is a brick. now the original oculus software took me and support 2 days and 24 hours to install. imagine if I wasn't a nerd how quick I would have gave up and refunded the oculus. I reinstalled oculus software at least 30 times...… took FOREVER.

EricZafriusRasnake · October 2018

Masamune5454 I agree. the bare minimal on processes.Heat an issue. I just got my cable today and it was up and running. As of Oct 13 2018 I got the black out on Headset. Then . as suggested by Instructions. test connections. So I broke a pin! to end this, I got a trunked 1 from Ebay.
Oculus store and demos worked fine. In fact, the tracking never been better!.
But steam is getting a 108. HUH! what gives?
I heard every side of this. this sux, but as of now,
I can't get SteamVR to identify. RAWR!!
And I never been happier! It's alive!

Image: https://us.v-cdn.net/6024342/uploads/editor/ro/ub3iynqslz8p.jpg

Taibot · November 2018

This update caused many people to not be able to install the software. Everyone who has a cpu that is not within the minimum specs isn't allowed to play with his Oculus Rift anymore.

Can someone who fixed the cpu problems write a solution in this thread:

https://forums.oculusvr.com/community/discussion/71083/cant-install-software-exiting-with-code-18/p1

Noypi211 · December 2018

YoLolo69 said:

dburne said:

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

It all fades to gray when a game is launched.
When exiting the game , you will see it fill back in.

I may be the only one on the planet that has 0 performance issues playing games with Rift Core 2.0 / Dash. And I play some pretty intensive games like combat flight sims.
Have no idea why I am not having the issues.

Be reassured, we are at least 2 on the planet

So I am very new to the Oculus Rift and just got it for Christmas for my son. I don't seem to be running into any issues either. I also am running a lower end processor. I only have a 6th Gen Intel® Core™ i3-6100. So there are 3 of us with no issues.

LuluViBritannia · January 2019

So there are 3 of us with no issues.

Actually, we are way more than that ^^. But since the official release of Oculus Core 2.0 (second version of the software), all those who don't like it constantly look for excuses to incriminate it, so the problems seem bigger than what they actually are... It's like they try to prove a point instead of trying to resolve their problem, and that's a pity.

I mean, don't get me wrong, the reaction is normal. Customers who have an issue tend to believe their issue is common when they hear some other people have it as well. Ironically, it often turns out it comes from something else than the update they incriminate.
My point is, many people try to prove that the current software is faulty, simply because they don't like it.

Anyway, it's awesome if the Rift can run on a i3-6xxx ! I had the same CPU on my previous laptop and could run the prototype of the Rift, but the commercial version was a no-go xD.

ethanashulman · January 2019

I think most people who run in to faults or problems with products don't even bother coming to the forum to complain, they just return it and move on.

beyyy18 · July 2019

I think the best thing to do if you don't like this version is to return it, simply as that, cause there's no need to complain about it

sneazzy95 · November 2019

Why just don't simply return your product or exchange it when there's no solution to make it work ? or when you don't like it ?

amcic1998 · January 8

LZoltowski said:

RedRizla said:

To make everyone happy isn't there a way for Oculus to just put the Oculus Home background stuff to sleep while you are in a game or app?

People are confusing 3 things together.

Home 2.0 is the interactive home, it shuts down when inside a game and consumes no resources
Dash 2.0 is the UI .. the panel with the icons and settings, it needs to appear instantly when you press the Oculus Menu button on the right controller, so it needs to stay in memory. It also allows you to wear the watch and keep pinned windows while in a game, as well as to quit an app, glance at your desktop, or recenter. Think of it as the windows taskbar, it's still there even when you play a full-screen game.
Core 2.0 is the underlying software where the magic happens, tracking etc /...

Nice nice, but i think there's plenty of direct feedback to Oculus (and devs) from the latest versions in the every thread which is created when new versions roll out. It can't be so hard to even senior devs to check those through quickly?

Oculus Windows App Feedback feature + UserVoice for all your feedback needs!

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