06-13-2018 10:53 AM
06-13-2018 11:28 AM
06-13-2018 01:08 PM
cybereality said:
It may be a hardware issue. Can you please submit a support ticket? https://support.oculus.com/
First If you haven't please go ahead and reseat all the cable connections, including to the headset itself. You can find the steps on removing the cable safely from the headset by clicking here
Afterwards if you still receive this error, please also run the Oculus drivers file:
If neither of the above steps resolve this issue please gather your Oculus Log files for us by doing the following:
07-07-2018 06:01 PM
07-11-2018 09:54 AM
drainey0 said:
whatever happen out of this?
Thank you for your patience.
I've reviewed your Oculus logs and I'd like to gather some some additional information from you so we can look into applicable solutions.
Here is what I would have you provide:
If a replacement is deemed necessary to resolve your issue, we will also need you to attach a payment method to your Oculus Account at some point in order for it to be processed.
----------
I am unfortunately not the first owner of this Oculus, but it seem only the purchaser can have support.
i asked how i can fix it, i'm willing to pay for anything, but i think they can do nothing for me.
I suppose the next step, if I was the owner, it's to send it back, but for me I suppose it to buy a new one, because I can't have support..this problem it's a dead end
But I will buy a HTC Vive if I can't fix my Oculus 😉
07-11-2018 01:18 PM
At this time, Oculus does not offer a repair service. The issue your Rift is experiencing does require us to look into warranty options. The warranty though, is tied to the original purchaser. This is further explained in our Limited Consumer Warranty here.
If at all possible, please have the original purchaser contact us with the proof of purchase an permission to work with you on this. Without that, we are unable to move forward with assisting you.
-----
if you are not the main buyer or your oculus is a gift and you are no longer able to reach the main person who bought in the first place.
the company can't do anything for you, it does not offer repair support.
as in my case I can't go further...
my only option is to buy an oculus again.
This is the worst investment of my life !
I'm going to buy another virtual reality, but it's going to be the HTC Vive
07-11-2018 01:23 PM
07-11-2018 04:25 PM
07-12-2018 05:06 PM
Xsjadia said:
This is standard business practice though. If you aren't a certified re-seller of a product, you can't sell the product to anyone. Period. (and if you do, no warranties or services of any kind that are given by the original manufacturer do not carry over to the new owner)
Yes, it kind-of stinks that technically they can search the S/N and see if the original warranty is still valid, but since the purchasing contract was made with the original owner (and that owner is NOT legally allowed to supply the manufacturer's warranty with the headset to the new owner since they are NOT a re-seller), Oculus as a company doesn't have to do anything. They don't have control over the condition of the headset when it changes hands from the original owner to the new one, and as such they shouldn't be liable for any hardware issues that arise after it comes into the new owner's hands.
If anything, the not-certified re-seller is the person who you want to ask for your money back, and the person who you should have a problem with. And to note; HTC would have the exact same response as Oculus did to this problem.
Moral of the story is: buy products from certified sellers if you want the warranty to still be valid.
01-08-2021 03:54 PM