07-12-2018 02:30 PM
07-12-2018 04:13 PM
Yep I've completed everything and now I have to wait for him to get back to me. Any idea how long that usually takes? Also I want to prepare everything for RMA. Am I sending this back in the original box with the sensors and touch controllers? Thanks for your help!
cybereality said:
We have to try some steps first, before we can get to authorizing a replacement, so please be sure to reply to all the questions we ask and then we can move forward with the next steps. Thanks.
07-12-2018 04:27 PM
07-12-2018 04:37 PM
Well that's bad news. You would think a $400 device should last longer than 7 months, no? I don't understand why I wouldn't get a replacement if it's under warranty and the device broke through no fault of my own. I take care of my things. That would just be REALLY bad business practice to deny a customer a replacement for something under warranty and I hope that isn't what you are hinting at because I don't have money to buy another one. Oculus should stand by their product and their warranty because doing otherwise would do nothing, but spoil their good name.
cybereality said:
It can sometimes take several days to determine the resolution. I don't want to give you the wrong expectation, we may or may not be able to provide warranty replacement, so please continue speaking with us on the ticket to see what options are available. Thanks.
07-12-2018 05:16 PM
07-12-2018 05:28 PM
07-12-2018 05:38 PM
TwoHedWlf said:
JoshFiricano said:
Well that's bad news. You would think a $400 device should last longer than 7 months, no?Yeah, hence the warrantyI don't understand why I wouldn't get a replacement if it's under warranty and the device broke through no fault of my own. I take care of my things.Because they need to be sure you've done the basic troubleshooting that many people frequently don't do Things like "Make sure it's plugged in." Or rebooting your PC. Then they get pissed off and demand a replacement.That would just be REALLY bad business practice to deny a customer a replacement for something under warranty and I hope that isn't what you are hinting at because I don't have money to buy another one.He's not even remotely hinting at that.Oculus should stand by their product and their warranty because doing otherwise would do nothing, but spoil their good name.
You've been waiting what? 3 hours? Give them some time, you're not the only person.
07-13-2018 05:23 AM
07-14-2018 08:58 AM