08-08-2018 11:24 AM
08-10-2018 01:47 PM
08-10-2018 02:14 PM
08-10-2018 03:54 PM
tyler.byers.16 said:
Here is my WhoCrashed report. I'll get started on getting the other reports for you guys.
08-10-2018 04:13 PM
pidge916 said:
tyler.byers.16 said:
Here is my WhoCrashed report. I'll get started on getting the other reports for you guys.
Sorry but we need the full dump file as described in my previous post.
08-10-2018 04:16 PM
pidge916 said:
Hi my name is Manuel and I am part of the NVIDIA Customer Care team. The Oculus team gave us a heads up about your issue. We need a full kernel dump to get more information about this issue. Can you collect a full dump file as described below and then upload it to a file sharing service like Google Drive and email me the link to download the file to driverfeedback@nvidia.com?
https://nvidia.custhelp.com/app/answers/detail/a_id/4641
If you zip up the file, it should greatly reduce the size of the file. Please link to this thread in your email to me so I know which issue your dump file is for. Also if possible could you fill out the feedback form below so that we have your system configuration to try and setup a system as close to yours as possible to reproduce?
https://surveys.nvidia.com/index.jsp?pi=6e7ea6bb4a02641fa8f07694a40f8ac6
08-10-2018 04:17 PM
08-10-2018 04:52 PM
cybereality said:
I approved your message and upgraded your account so you won't have this problem again.
08-18-2018 12:04 PM
08-23-2018 11:17 PM
Wozman420 said:
I just let it update my headset to the newest firmware and now I'm having exactly the same issue...
I'll try to get a system dump and send it to nvidia, but everything was working fine before the firmware update.
08-24-2018 01:49 PM