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Oculus Medium Crash

Anonymous
Not applicable
Whenever I open oculus medium it immediatly crashes and says:
Fatal error
medium has crashed.
Here is my log File


08/07/18 01:40:33 : C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\bin\OculusMedium.exe startup: 
08/07/18 01:40:34 : FBT read 238 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Assets.text'
08/07/18 01:40:34 : FBT read 41 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Capture.text'
08/07/18 01:40:34 : FBT read 32 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Clay_Tool.text'
08/07/18 01:40:34 : FBT read 4 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Cut_Tool.text'
08/07/18 01:40:34 : FBT read 1 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Debug.text'
08/07/18 01:40:34 : FBT read 7 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Flatten_Tool.text'
08/07/18 01:40:34 : FBT read 75 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Home_Screen.text'
08/07/18 01:40:34 : FBT read 10 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Inflate_Tool.text'
08/07/18 01:40:34 : FBT read 73 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Layers.text'
08/07/18 01:40:34 : FBT read 60 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Misc.text'
08/07/18 01:40:34 : FBT read 9 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Move_Tool.text'
08/07/18 01:40:34 : FBT read 13 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Paint_Tool.text'
08/07/18 01:40:34 : FBT read 4 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Pinch_Tool.text'
08/07/18 01:40:34 : FBT read 49 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\References.text'
08/07/18 01:40:34 : FBT empty text for string ID ' ¹œb§'
08/07/18 01:40:34 : FBT read 175 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Scene.text'
08/07/18 01:40:34 : FBT read 27 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Share.text'
08/07/18 01:40:34 : FBT read 102 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Shortcuts.text'
08/07/18 01:40:34 : FBT read 12 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Smooth_Tool.text'
08/07/18 01:40:34 : FBT read 9 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Stamps.text'
08/07/18 01:40:34 : FBT read 24 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Studio_Share.text'
08/07/18 01:40:34 : FBT read 8 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Swirl_Tool.text'
08/07/18 01:40:34 : FBT read 29 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Tool.text'
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\core.py into module core
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\kmath.py into module kmath
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\res.py into module res
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\entity.py into module entity
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\pycomponent.py into module entity
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\graphics.py into module graphics
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\app.py into module app
08/07/18 01:40:35 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\kcup.py into module kcup
08/07/18 01:40:35 : App::run isVRMode m_windowShouldClose 0
08/07/18 01:40:35 : OculusUtil::_init()
08/07/18 01:40:35 : OculusUtil::_initHMD()
08/07/18 01:40:35 : HMD: Oculus Rift CV1 (FW 7.8)
08/07/18 01:40:35 :    HMD: (2160x1200)
08/07/18 01:40:35 :    RT : L(2688x1600) R(2688x1600)
08/07/18 01:40:35 : GLFW Error [65546]: The specified window has no context
08/07/18 01:40:35 : GLFW Error [65538]: There is no current context
08/07/18 01:40:35 : Medium: Branch [stable] Build [0000647582]
08/07/18 01:40:35 : Audio will play through VR device 'Headphones (Rift Audio)'.
08/07/18 01:40:35 : Audio will record through VR device 'Microphone (Yeti Stereo Microphone)'.
08/07/18 01:40:36 : RenderDeviceSystem::_onAddedToScene()
08/07/18 01:40:36 : NVAPI initialized: driver version 39882
08/07/18 01:40:36 : RenderDevice::RenderDevice()
08/07/18 01:40:36 : Vulkan supported extension: VK_EXT_debug_report (9)
08/07/18 01:40:36 : Vulkan supported extension: VK_EXT_display_surface_counter (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_get_physical_device_properties2 (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_get_surface_capabilities2 (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_surface (25)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_win32_surface (6)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_device_group_creation (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_external_fence_capabilities (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_external_memory_capabilities (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_KHR_external_semaphore_capabilities (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_NV_external_memory_capabilities (1)
08/07/18 01:40:36 : Vulkan supported extension: VK_EXT_debug_utils (1)

19 REPLIES 19

orathio89
Honored Guest
Hi, I'm having the same issue on the 2.03 I'm afraid... I've tried all the steps above (I'm mounting a laptop GTX 1070)
My log looks very similar except for the last line : Shutting down DirectoryWatch
09/09/18 11:18:16 : C:\Oculus\Software\oculus-oculus-medium-retail\bin\OculusMedium.exe startup: 
09/09/18 11:18:16 : FBT read 238 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Assets.text'
09/09/18 11:18:16 : FBT read 41 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Capture.text'
09/09/18 11:18:16 : FBT read 32 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Clay_Tool.text'
09/09/18 11:18:16 : FBT read 4 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Cut_Tool.text'
09/09/18 11:18:16 : FBT read 1 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Debug.text'
09/09/18 11:18:16 : FBT read 7 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Flatten_Tool.text'
09/09/18 11:18:16 : FBT read 75 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Home_Screen.text'
09/09/18 11:18:16 : FBT read 10 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Inflate_Tool.text'
09/09/18 11:18:16 : FBT read 73 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Layers.text'
09/09/18 11:18:16 : FBT read 60 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Misc.text'
09/09/18 11:18:16 : FBT read 9 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Move_Tool.text'
09/09/18 11:18:16 : FBT read 13 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Paint_Tool.text'
09/09/18 11:18:16 : FBT read 4 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Pinch_Tool.text'
09/09/18 11:18:16 : FBT read 49 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\References.text'
09/09/18 11:18:16 : FBT empty text for string ID '°Èà«'
09/09/18 11:18:16 : FBT read 175 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Scene.text'
09/09/18 11:18:16 : FBT read 27 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Share.text'
09/09/18 11:18:16 : FBT read 102 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Shortcuts.text'
09/09/18 11:18:16 : FBT read 12 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Smooth_Tool.text'
09/09/18 11:18:16 : FBT read 9 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Stamps.text'
09/09/18 11:18:16 : FBT read 24 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Studio_Share.text'
09/09/18 11:18:16 : FBT read 8 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Swirl_Tool.text'
09/09/18 11:18:16 : FBT read 29 text entries from file 'C:\Oculus\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Tool.text'
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\core.py into module core
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\kmath.py into module kmath
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\res.py into module res
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\entity.py into module entity
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\pycomponent.py into module entity
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\graphics.py into module graphics
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\app.py into module app
09/09/18 11:18:16 : Importing C:\Oculus\Software\oculus-oculus-medium-retail\medium\data\script\kcup.py into module kcup
09/09/18 11:18:17 : App::run isVRMode m_windowShouldClose 0
09/09/18 11:18:17 : OculusUtil::_init()
09/09/18 11:18:17 : OculusUtil::_initHMD()
09/09/18 11:18:17 : HMD: Oculus Rift CV1 (FW 7.9)
09/09/18 11:18:17 : HMD: (2160x1200)
09/09/18 11:18:17 : RT : L(2688x1600) R(2688x1600)
09/09/18 11:18:17
: GLFW Error [65546]: The specified window has no context
09/09/18 11:18:17
: GLFW Error [65538]: There is no current context
09/09/18 11:18:17 : Medium: Branch [stable] Build [0000666421]
09/09/18 11:18:17 : Audio will play through VR device 'Headphones (Rift Audio)'.
09/09/18 11:18:17 : Audio will record through VR device 'Microphone (Rift Audio)'.
09/09/18 11:18:17 : RenderDeviceSystem::_onAddedToScene()
09/09/18 11:18:17 : NVAPI initialized: driver version 39907
09/09/18 11:18:17 : RenderDevice::RenderDevice()
09/09/18 11:18:24 : Shutting down DirectoryWatch
Thanks for every possible hint!

Killer_T
Explorer


@Oderik and @Killer_T, a 2.03 update is out with much better logging and the inclusion of a Vulkan redist. Could you guys try running Medium now and seeing if that helps? 


still not working for me

Snow
Explorer
I had this issue, Medium had been working fine for over a year and recently started crashing on launch. Updating/re-installing Nvidia drivers resolved it. I was reluctant to do this because I was convinced that the drivers were up to date.

https://www.geforce.co.uk/drivers

WILL_I_AM_71
Honored Guest

medium hasn't worked for me ever. only had rift for a week. 🙂

amd a8-7600 radeaon r7 10 core 3.10 ghz

nvidia 1070ti 399.24

single monitor

did a uninstall reinstall still fatal error crash. rolled back driver to 388

jessicazeta
Heroic Explorer
Nuts. Thanks for your checking guys. Be back soon. 

WILL_I_AM_71
Honored Guest


medium hasn't worked for me ever. only had rift for a week. 🙂

amd a8-7600 radeaon r7 10 core 3.10 ghz

nvidia 1070ti 399.24

single monitor

did a uninstall reinstall still fatal error crash. rolled back driver to 388



FIXED. replacing the dll that prevented access to rift 2.0 also fixed access to medium, Or it coincidentally started working at same time. 🙂

jessicazeta
Heroic Explorer
@WILL_I_AM_71 Possible you can post exactly what you did and how so that others can try it out? 

Exciting! Happy you got Medium working.

Killer_T
Explorer

Snow said:

I had this issue, Medium had been working fine for over a year and recently started crashing on launch. Updating/re-installing Nvidia drivers resolved it. I was reluctant to do this because I was convinced that the drivers were up to date.

https://www.geforce.co.uk/drivers


Oh my gosh, this worked! It's a bit of a mission but great in the long run for keeping the driver up to date. Thanks Snow!

orathio89
Honored Guest
After a complete uninstall and a clean re-install of the Nvidia drivers, both the riftcore 2.0 beta and Medium were able to work properly again, with an interesting note: I've had my other graphic card (in this case an Intel HD Graphic 630) disabled all the time, except now during the Nvidia ''repair''. Now every time I disable it, the riftcore 2.0 doesn't even turn on the headset. If you're still having issues, It may be worth trying to turn back on your secondary video device if disabled at the moment?

Anonymous
Not applicable
Yes! Medium now works for me, too.

I tried and failed a lot on my way to finally make it work, including uninstalling and reinstalling the Oculus software and the GeForce drivers. I double checked if the drivers were up to date but still it didn't work. I am mentioning this because I know how it feels when some software doesn't work and you read about others just doing this and that and for them it did the trick but you are still unlucky.

The solution in my case: I basically (again) reinstalled the GeForce drivers. But at previous installations, I noticed some dialog windows near the end of the installation reporting about registry issues. So I uninstalled the display driver, stopped any remaining NVIDIA services (and disabled the Oculus service just in case it would kind of lock something), manually removed any remaining NVIDIA program folders and manually removed NVIDIA entries from the registry. I skipped a few (mostly when the key had a UID in it's path).
I tried to install the latest driver package but it failed. That was odd because I used that exact package previously without issues (except for the registry notes and Medium not working). So I downloaded and installed Geforce Experience. I had to create an account (duh!) before I could let it install the latest driver (same version I previously had manually installed).
Reenabled the Oculus service, started the Oculus software and Bam: The blue driver update notice at the top introduced by the latest Oculus update is gone and Medium starts just fine. Also, Rift Core 2.0 works.

I also did other things but they didn't directly solve my issue:
* Disable an Asrock "night feature" in the BIOS that tries to reduce light emission.
* Uninstall the onboard display drivers from windows device settings.
* Remove any other displays but one (by now I reconnected the second one again and still everything works fine).

I hope this helps!