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Are you unable to start Medium? Are you crashing?

jessicazetajessicazeta Posts: 189 Oculus Staff

We’ve been noticing a rash of “Medium: Failure to Start” reports. After an investigation, we’ve found that sometimes Vulkan, a fairly new graphics API we started using with 2.0,  will fail to initialize and cause Medium not to start.

Most of the time, the failure to initialize is due to an out of date graphics driver issue. The normal driver upgrade process doesn’t always reliably resolve this problem:  the drivers are corrupt, or the install didn’t do so correctly. To amend, we recommend a manual upgrade process following the instructions below:

In some cases, Medium is simply incompatible with a PC configuration. If you fall under this category, please feel free to email [email protected] to be rolled back to Version 1.3.3 to continue sculpting in Medium.

If you've already made sure you're on the latest graphic card, please post with the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS

Thanks!

Comments

  • StYoukiiStYoukii Posts: 3
    NerveGear
    Hi, like a lot of people I have a fatal error on Medium launch.

    My monitor is plugged on the same video card than my Rift, I allready uninstalled, installed driver, Quill works

    Windows 7
    i5-4670
    16Go ram
    GeForce GTX TITAN V

    Thanks for help


  • jessicazetajessicazeta Posts: 189 Oculus Staff
    edited October 2018
    Hey @StYoukii, unfortunately looks like you've hit the exact problem I'm describing in my post (I can tell because your logs show "Vulkan verify failure (-4) at line 453 of src\Vulkan\renderDeviceVulkan.cpp") 

    Please update your graphics drivers and repair your Vulkan drivers according to the instructions posted.  Let me know if you run into problems there!
  • haibo545001haibo545001 Posts: 0
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • haibo545001haibo545001 Posts: 0
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • haibo545001haibo545001 Posts: 0
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(


  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(


  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(

    I have the reports a bit cut, if oyu need something specific please tell me.
     
    The Forum wont let me upload something in this category
    so here it is 03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [W]: Failed to load Texture asset asynchronously: textures\menus\ColorPicker_D
    03/19/19 18:07:05 [W]: Failed to load Texture asset asynchronously: textures\menus\ColorPicker_M
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp

    System Information
    ------------------
          Time of this report: 3/19/2019, 18:26:11
                 Machine name: ATRA-PC
                   Machine Id: {94E19C32-4541-4D3C-8499-E8E055B89395}
             Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                     Language: German (Regional Setting: German)
          System Manufacturer: ASUS
                 System Model: All Series
                         BIOS: BIOS Date: 11/11/14 10:07:57 Ver: 22.01 (type: BIOS)
                    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16326MB RAM
                    Page File: 10505MB used, 22203MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, no HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17134.0001 64bit Unicode


    Display Devices
    ---------------
               Card name: NVIDIA GeForce GTX 780 Ti
            Manufacturer: NVIDIA
               Chip type: GeForce GTX 780 Ti
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_100A&SUBSYS_29831462&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: No Problem
     Driver Problem Code: Unknown
          Display Memory: 11191 MB
        Dedicated Memory: 3029 MB
           Shared Memory: 8162 MB
            Current Mode: 1920 x 1080 (32 bit) (60Hz)
             HDR Support: Not Supported
        Display Topology: Internal
     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.640148,0.338391), Green(0.315930,0.623547), Blue(0.110852,0.063977), White Point(0.313977,0.329602)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: PHL 274E5
              Monitor Id: PHLC0C8
             Native Mode: 1920 x 1080(p) (60.000Hz)
             Output Type: DVI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll
     Driver File Version: 25.21.0014.1935 (English)
          Driver Version: 25.21.14.1935
             DDI Version: 12
          Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.4
     Graphics Preemption: DMA
      Compute Preemption: DMA
                Miracast: Not Supported by Graphics driver
     Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization 
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False 
       Driver Attributes: Final Retail
        Driver Date/Size: 01.03.2019 01:00:00, 957824 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-534A-11CF-5D70-8D091BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x100A
               SubSys ID: 0x29831462
             Revision ID: 0x00A1
      Driver Strong Name: oem46.inf:0f066de3182b453d:Section008:25.21.14.1935:pci\ven_10de&dev_100a
          Rank Of Driver: 00D12001



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