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Can't install Software - Exiting with code 18

Taibot
Protege
Hello,

A few days ago everything worked fine and i was able to play with my Oculus Rift.
But today i had to reinstall the software and now i can't install it anymore.

I already turned of any software like antivir and my firewall and windows defender aswell.
Also i reinstalled my windows.

[Debug] [11.11.2018 16:41:44] Installing oculus-runtime.
[Error] [11.11.2018 16:41:46] Librarian exited code 18
[Debug] [11.11.2018 16:41:46] Install 'Dawn.Setup.InstallPackagesStep' failed.
[Warning] [11.11.2018 16:41:46] Rolling back installation.
[Debug] [11.11.2018 16:41:46] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.

I hope this section from the log helps.
108 REPLIES 108

cybereality
Grand Champion
Please install these patches:
https://forums.oculusvr.com/community/discussion/comment/558735/#Comment_558735
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Taibot
Protege
Installed every single one but this does not seem to fix my problem...

Taibot
Protege
This ist from the OVRLibrarian.txt

[Debug] [13.11.2018 23:28:23] Starting up OVRLibrarian v1.16.0.0.
[Debug] [13.11.2018 23:28:23] Invoking service 'OVRLibraryService' with arguments [install-package, C:\OculusSetup-DownloadCache\oculus-runtime.zip, C:\OculusSetup-DownloadCache\oculus-runtime.zip.sig].
[Debug] [13.11.2018 23:28:24] Service 'OVRLibraryService' exited with code 1066+18.
[Debug] [13.11.2018 23:28:24] Exiting with code 18.


Maybe you know what this means.

cybereality
Grand Champion
Can you upload the OculusSetup.log file here? See this thread for how to get the file:
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Taibot
Protege
here we go

huukitu
Explorer
Same issue here, attaching logs.

Also note: [Debug] [13.11.2018 18.50.19] Service 'OVRLibraryService' exited with code 1066+18.

cybereality
Grand Champion
It seems to be failing when trying to install the runtime service. This is usually a sign that some anti-virus or security software is blocking the install. Can you try disabling Windows Defender temporarily to see if that is the issue?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

huukitu
Explorer
Nope:
[Debug] [15.11.2018 6.24.24] Anti-virus found: Windows Defender(401664, Disabled, Up-to-date)

and still:
[Debug] [15.11.2018 6.27.14] Exiting with code 18.

mazdajedi
Explorer
Didnt the first post defining the issue say
"Hello,A few days ago everything worked fine and i was able to play with my Oculus Rift.
But today i had to reinstall the software and now i can't install it anymore.
I already turned of any software like antivir and my firewall and windows defender aswell.

...and then 3 days later, support staff say "Can you try disabling Windows Defender temporarily to see if that is the issue?" 

.... nice to see q
uality software backed up with quality support !






huukitu
Explorer

mazdajedi said:

Didnt the first post defining the issue say
"Hello,A few days ago everything worked fine and i was able to play with my Oculus Rift.
But today i had to reinstall the software and now i can't install it anymore.
I already turned of any software like antivir and my firewall and windows defender aswell.

...and then 3 days later, support staff say "Can you try disabling Windows Defender temporarily to see if that is the issue?" 

.... nice to see q
uality software backed up with quality support !



Actually, this is my case also although I assumed OP's post would make it clear. What's interesting is that I have a feeling that this may be something that updated with the latest Windows 10 Update.