07-03-2018 11:23 AM
I setup my oculus go, but after pairing of remote, the oculus go screen remains at
"Wifi connected, continue in Oculus App, your headset is updating, please take off your headset and follow the steps in your Oculus App on your phone".
Can't get past this point.
Says Oculus Go is connected in Bluetooth settings on iPhone.
I have tried turning Oculus Go, off/on
Uninstalling Oculus App and reinstalling
Changing wifi network
Factory reset
Same issue, can't get past the "your headset is updating" follow steps in Oculus App on your phone MESSAGE
**I made a support ticket**
07-04-2018 04:10 PM
After several back and forth with support. I "removed" every Bluetooth connection I had on my phone, even though they weren't connected, and changed to 5ghz home connection for both phone and headset. Same issue at first, then a message on "phone" popped up saying your headset needs updating, want us to notify you on your phone when ready? Headset quickly updated, and everything proceeded fine. Also noticed it was first time that controller showed a MAC address on the oculus phone app, even though the Bluetooth controller always worked fine. Glad I stuck with it, rather than sending it back. I had probably 25-30 Bluetooth parings on my phone, even though as I said, none said currently connected. I believe that was the issue.
Thanks to Oculus support. Even though it took a day initially, I got 3 responses after my initial one, even on July 4th.
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