12-04-2018 10:53 AM
12-04-2018 11:18 AM
Did you do that for both the sensors and all the controllers?
Also in Power Plan settings:
Also, make sure the rift can see both sensors and that there is nothing obstructing it's view, when you click on the sensor with the error in the Oculus App, what does it say?
12-04-2018 11:46 AM
12-04-2018 12:09 PM
12-04-2018 12:30 PM
KRekter said:
Thanks you for your replys@LZoltowski - I already set those settings everywhere i could in the usb and battery managment.@WilliamVR - I tried a 3.0 USB-Hub, but without any success. You might be right with the powered USB-Splitter, but why the oculus rift worked fine since the windows was updated?
12-04-2018 12:53 PM
Could be that Win 10 has a more sensitive power management.I had something similar when trying to plug in the 4th sensor into my motherboard, a powered USB Hub helped. What is the error displayed when you click on the sensor in the Oculus App?@LZoltowski - When i plugged it into the USB-Port, the Rift was for a moment error and then my sensor went to error. My sensor also has sometimes poor tracking quality, even with USB 3.0 which doesn't make any sense.
https://www.youtube.com/watch?v=KIAwHj5guNc&;You can see the error also in the video which i linked before.
12-04-2018 01:16 PM
12-04-2018 01:40 PM
LZoltowski said:
@KRekter
No, sorry I meant, once you see the error on the sensor, click on the box, this will show more details on the left hand side, could you screenshot that and upload here?
Seriously, it took me just 2 hours for the support and to solve my problem. Maybe your Oculus Staff is more active in forums then in the Costumer-Support. Anyways, thanks a lot to you both guys @LZoltowski - and @WilliamVR - i really appreciate your help, really big thanks to you.
WilliamVR said:
@KRekter - Looking online, I see that laptop is limited to 1 USB-C and 2 USB. I suspect that a Powered USB-Splitter would help with this. Since this could be an issue with power, or bandwidth the splitter will address both.
12-04-2018 02:45 PM
12-04-2018 04:11 PM