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Oculus Go Not Turning on after Factory Reset

conor.carroll.731conor.carroll.731 Posts: 1
NerveGear
edited November 2018 in Oculus Go
The Problem That we are having is the Oculus Go won't turn on after Factory Reset last week. I Tried Everything, and it not work, I was Removing an account from it, after the factory reset It only showing the Oculus Logo. It turned into a brick. It also showing the Orange Light.
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Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please contact us for assistance. Thanks. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • vmatrixvmatrix Posts: 10
    NerveGear
    @cybereality Wont it be nice if company comes up with a fix available to all, instead every other day asking people to contact support. Its now a very known issue and common problem faced by many across the globe. Who are denied support due to some strange company policies.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Yes, I understand. We probably will have to do a warranty replacement, that's why I asked to contact us. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • vmatrixvmatrix Posts: 10
    NerveGear
    @cybereality : I wish your warranty replacement was that easy. I have a ticket id 628355, let see what best your team can do. Having said that for now, i am able to login into ocuclus site, forum, but it would not allow me to log into tickets.oculusvr.com , this is what happens when you have different softwares that are not in sync with user details. :(
    Lot more needed to be done in ensuring better integration.

  • SpuzzumSpuzzum Posts: 714
    Neo
    conor.carroll.731 said:
    The Problem That we are having is the Oculus Go won't turn on after Factory Reset last week. I Tried Everything, and it not work, I was Removing an account from it, after the factory reset It only showing the Oculus Logo. It turned into a brick. It also showing the Orange Light.
    I found that once you do the factory reset, it then needs to update to the latest firmware. I used my phone to do the factory reset, and it tells you to wait while it updates. Takes a few minutes. Not sure if that's exactly what you're experiencing, but it sounds like it.
  • AU-UserAU-User Posts: 22
    Brain Burst
    The problem is quite simple if you put into the right two words: Closed sources!
    While other big players in the Android games have no issues to provide firmwares for their customers, Oculus forces us to hope nothing ever goes wrong.
    If my phone or tablet crack the §$%&" and won't work proerly anymore then I just install the firmware fresh and am ready to go after putting my backup on it.
    Worst case means about 2 hours of work.
    For a GO the story is a few days of support talks, sending the thing in and waiting to get it back one day.

    I mean: Oculus does block updates anyway, so doing them properly in the background and without the need for a paired device would prevent all this.
    Same of course for the most obvious: Providing download links to install the firmware through the recovery using a USB stick.
    Since the GO came out I see the factory reset brick problem about once a week somewhere.
    Not so much of a support problem but more a problem of product quality.
    I had a real lot of Android devices over the years but so far not a single one that turned itself into a brick through a firmware update or factory reset ROFL
  • Avalon29Avalon29 Posts: 2
    NerveGear
    I’m having the same problem, and I’m fed up of waiting for the support team to get back to me. I bought it second hand and it worked fine till I did a factory reset, now it’s dead!! All I’m getting is a flashing orange light when it’s charging. I’ve tried holding the button down for ages, please has anyone ever got it fixed and how? 
  • Techy111Techy111 Posts: 6,496 Volunteer Moderator
    Is it still tied to the person you bought it from (their account) did you manage to install all updates and can you still access the store on your phone?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • Avalon29Avalon29 Posts: 2
    NerveGear
    Techy111 said:
    Is it still tied to the person you bought it from (their account) did you manage to install all updates and can you still access the store on your phone?
    Yes when I got it, it did it’s updates when I bought it and I played with it and it was working fine till I did a factory reset and I can still use the app on my phone, but the device wont start and I know it was fully charged! The only life I’m getting is a flashing orange light when you plug it in, have you got any ideas I’m desperate!! 
  • AU-UserAU-User Posts: 22
    Brain Burst
    There is a sticky thread abou the factory reset and update procedure.
    Sadly users only find it once it is too late.

    I have to agree with the statements made already by so many users - the "Please contact us!" reply is actually not helping anyone.
    The actual problem is not a factory reset, not even a pending update.
    The real problem is the impementation that Oculus uses.
    A forced pairing with another device is not just totally inconvinient but also the sole source of many problems, including the bricks more and users need to send back for a fix.

    Let me try to explain:
    If the device needs or just receives a factory reset than usually this is a user choice.
    Using the standard update procedure as on any Android device is a great idea - if you guys would not have stuffed it up by the forced pairing to another mobile device!
    It is only a few lines of code that need changing.
    Either make the update "pending" or simply check for updates AFTER the factory reset is finnished - and that would be once the device is fully running again.
    Works totally fine on all Android devices I own, so it really is not hard to do if you think before using code that renders the device useless.

    As for the fix:
    All that is needed is a clean flash of the latest firmware, preferably of course in the form of a block based update as used for example on the Nvidia Shield or all Google conform devices.
    In the most simple form even a flashable patch that just deletes the update flag and check for next boot will do fine.
    My suggestion: Start listening to the ongoing problems and provide a real fix in the form of downloadable firmwares that can be flashed through fastboot with a simple script - ever heard of the famous "flash-all.bat" ? ;)
    A user could then just download the firmware, connect the GO to his computer and run the batchfile to get a working device.
    No weeks of waiting, no fear the GO might get lost in the postal system, no ruined xmas...

    Either way I can only suggest that Oculus starts cleaning up the mess their restriction cause as the bricks keep piling up on a weekly base.
    Some might even say this all qualifies for a recall as the current system is toally failing ;)
    Only good that it is not a car that fails to work with a stuffed up computer because the driver had a flat battery and did a "factory reset" by putting a new one in ROFL
    I wonder how long customers would tolerate this if they needed a tow truck instead of a return parcel....
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