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Purchase failed & Cant Add Payment Method

V01d_Gaming
Explorer
Like the title says. I've tried 2 different accounts, contacting support, and 2 different credit cards. I don't know what else to do.
7 REPLIES 7

Richooal
Consultant


I don't know what else to do.


You could add some helpful info, like what was it you were attempting to purchase? Software or Rift or Go?
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

JaggerWolf
Expert Protege
I had the same issue, couldn't add payments, or purchase any titles. I had to open a ticket, they got back to me and after a few days had it working again for me.

QuietPhoenix
Honored Guest
I attempted to purchase a first game (just set up) and was unable to associate a credit card with my account. Attempted with two credit cards and it said that there was an error in the information. I then set up paypal, and Oculus successfully linked to my paypal via an OAuth2 flow, but on attempting to make a purchase, I got a generic error message saying something went wrong. They pointed me to "support" which appears to be these help forums if the issue persisted (which it has). How should I proceed?

Richooal
Consultant


They pointed me to "support" which appears to be these help forums if the issue persisted (which it has). How should I proceed?



This is just the "support" section of the forum. For actual Oculus Support, go here ..........

https://support.oculus.com/885981024820727/

........ and click on "Click here"

i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

V01d_Gaming
Explorer
I already went to support BEFORE this post, they still haven't gotten back to me since the 23rd.

Techy111
MVP
MVP
Maybe they on Xmas break ? Persevere mate they'll get to you.
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

Anonymous
Not applicable


Like the title says. I've tried 2 different accounts, contacting support, and 2 different credit cards. I don't know what else to do.
*Solved (atleast i guess cuz it worked for me)
If you got the problem, First, If you maked your account with facebook just desconect it, Then fabric reset your quest/rift s and then connect it to the same account, You done



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