02-05-2019 09:09 AM
02-05-2019 08:59 AM
02-05-2019 09:03 AM
02-05-2019 09:27 AM
SirArgon said:
hi everyone ,I'm having a problem with my headset it's been working for a while but after I updated my nvidia card. My headset started to get a black screen while in use. I doesn't always happen while in startup. It will have maybe 3 time in 1 minute which the it would last about 3 seconds. The audio still works But while playing a game like beat saber or jet island it is very difficult to play when my screen goes black. I love vr but this problem makes it so difficult to play any help will be appreciate.
Hey SirArgon, if
you're getting intermittent black screens, try removing the headset
cable and re-connecting it. You'll need to remove the facial
interface first in order to remove the cable. Instructions on
removing the cable are available here
https://support.oculus.com/1114691701909297
. While you have the headset cable removed, check to see if any of
the pins appear bent or damaged. If you're using any kind of adapters
or extenders with your headset then try connecting directly to your
PC. Also, check in the Device Manager to make sure none of the USB
power management settings are enabled. If you're still having issues,
please contact support at https://support.oculus.com
so we can help you out. Thanks! -Rick
02-05-2019 09:32 AM
02-05-2019 09:59 AM
02-05-2019 10:52 AM
02-05-2019 10:52 AM
02-05-2019 11:06 AM
02-05-2019 11:54 AM