No sound on Oculus Home, Touch Basics and First Contact?

uKER · February 28

Basically what the title says.
Since about two weeks ago (guesstimated) I have no sound on Oculus Home, Touch Basics and First Contact.

Strangely, while the Oculus Home environment is dead silent, I do have sound when I bring up the in-game Oculus menu (the one with the screen floating in front of you and the button bar at the bottom).
Also, all other apps work perfectly.
Oddly enough, First Contact is malfunctioning in both its built-in and downloadable versions.

I haven't read about anyone else having this.
Any ideas?

OculusSupport · February 28

Hey uKER, that's very unusual. Please try a repair of the Oculus software by downloading a fresh copy of the setup file from https://www.oculus.com/setup/ , opening it, and selecting the repair option. If you're still having issues, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick

Sancho_Divine · March 1

My rift is a couple days old and I had the same issue where my sound would not work on Oculus Home, Pavlov, and other random applications but would work when the Oculus Rift application was turned off altogether. After many hours of troubleshooting and research, I was able to resolve the issue by going to sound control panel, right clicking on the rift device, going to the tab that has the drop down box that selects audio frequencies, and changing it from 16bit 48000Hz (DVD quality) to 16bit 44100Hz (CD quality) [trying to go off memory so forgive me if I got those numbers botched up].

I am going around and sharing this information because of how frustrating the issue was and how relieving it was when I fixed it.

Hope this helps resolve your issue too!

Harry_Hood · March 2

Also having the same issue, no audio on home or the default Rift applications. Tried switching the audio frequency to 44100Hz and still no audio. Reinstalled the Oculus software twice and still no luck.

uKER · March 5

Well, no. Switching from 48 to 44 KHz didn't help. Was worth a try though.
To everyone having the same issue, just curious, what build of Windows are you running?

shanedlm · March 6

I am SO HAPPY to have found this thread!!! I am having the same exact problem, I want to say for about 5-7 days now...not entirely sure. No audio in Home, First Contact, tutorial and other apps. (such as, but not limited to, Coco VR and Face Your Fears -- plenty of others I'm sure I just have not discovered yet.) Changing the frequency as other threads have mentioned does not help. I've had a customer support ticket open for a few days now but no luck.

Just out of curiosity, are any of you on the Windows 10 Insider program?? I am currently on build 18348.19h1 -- but this issue began before this most recent update.

Also, is this issue causing judder for anyone else? I am fine once Home loads (after an unusually long load time) and then everything gets bad pretty quickly.

FWIW, my other specs are i5-8400 and GTX 1070.

uKER · March 6

shanedlm said:

Just out of curiosity, are any of you on the Windows 10 Insider program??

Yeah, I figured that could be the culprit, and that's why I was asking for everyone's Windows build in the message right above yours.
I'm on build 18351 (latest Fast Ring build).
Guess a pattern will arise here.

What about you, @Harry_Hood ?

EDIT: Come to think about it, the timing seems to match the time when this showed up as a known issue with the builds:

Creative X-Fi sound cards are not functioning properly. We are partnering with Creative to resolve this issue.

Swifty0ne · March 7

I have also lost sound on my Home but it works fine when I run games. I have not run the tutorial games to check if they have sound or not yet. I am also on Windows 10 Insider Preview 10.0.18342.8 (19h1_release). I guess the Oculas Folks don't run or test on Preview Builds.

Come to think of it we are the "Canary in a Coal Mine" people so Dev's can fix issues before the rest of the pubic sees them. This is an issue though so I hope there is a resolution forthcoming.

shanedlm · March 7

Swifty8008 said:

I have also lost sound on my Home but it works fine when I run games. I have not run the tutorial games to check if they have sound or not yet. I am also on Windows 10 Insider Preview 10.0.18342.8 (19h1_release). I guess the Oculas Folks don't run or test on Preview Builds.

Aha, making some progress now! When you have a moment, would you mind testing out tutorial or First Contact and see if the issue extends there?

Swifty0ne · March 8

shanedlm said:

Swifty8008 said:

I have also lost sound on my Home but it works fine when I run games. I have not run the tutorial games to check if they have sound or not yet. I am also on Windows 10 Insider Preview 10.0.18342.8 (19h1_release). I guess the Oculas Folks don't run or test on Preview Builds.

Aha, making some progress now! When you have a moment, would you mind testing out tutorial or First Contact and see if the issue extends there?

Nope... No sound on First Contact for me either just checked.

If your Touch Controllers go bad and you loose tracking and the quality light isn't green on your home it is probably the WIndows 10 update bug that there is another thread open on. I could not remove the update as I am on an Insider Preview Build. My Solution was to pull one of my Monitors due to the Bug having to do with 2 Monitors with Different refresh rates. With only 1 monitor connected my tracking and quality in Home returns to normal. Minus the Sound of course.

shanedlm · March 8

Yeah my touch controllers are fine -- I had that issue earlier and fixed it quickly. But I am getting judder as soon as Home finishes loading. Whatever is causing the audio issue also seems to be triggering the judder for me. There was a new Insider update today (18353.19) which I installed in hopes that it would fix the issue, but alas, it did not. Grrrr....

shanedlm · March 9

Anyone else figure this out yet -- or any other users lurking who are experiencing this? I find it hard to believe there aren't more of us out there!

uKER · March 9

What else do you expect?
We've identified the issue as affecting the last few Insider builds.
My bet is that it will be fixed when MS solve the issue with X-Fi sound cards.

shanedlm · March 10

Didn’t know if maybe there was a driver update that could fix or some other workaround in the meantime. I don’t own an X-Fi card, do you think that this is a symptom of whatever is causing that issue and affecting other software or something?

shanedlm · March 14

Just bumping this back up. Has anyone got this working yet? I opted out of Insider a few days back, but the last update I got before the opt-out unfortunately did not fix it so now I'm thinking of jumping back in. Anyone know if a new Insider update has solved for this yet?

uKER · March 14

I'm on the fast ring and still nothing.
Haven't tried skip ahead but they're pretty much the same currently .

shanedlm · March 14

Ah ok good to know. This is really bugging me and I'm worried that more people aren't talking about it!

shanedlm · March 22

Still nothing on this? Creative-X fixed their driver issue on their own yesterday, so if that was in any way related to this bug, it's not something that MS is going to be addressing on their side.

uKER · March 22

Yeah, and this doesn't seem driver-related at all.
All apps work fine. Even when in the dead silent store, the games' trailer videos play with sound.
Go figure.

shanedlm · March 22

uKER said:

Yeah, and this doesn't seem driver-related at all.
All apps work fine. Even when in the dead silent store, the games' trailer videos play with sound.
Go figure.

See, that's it -- at least for me, it's not all apps. It extends beyond the Oculus stuff as well I've realized. I'm sure there's more, but I am also experiencing this with Coco VR and Face Your Fears which makes me think there are probably many more titles affected by this. I am also getting awful amounts of judder once Home loads. The time before it kicks in, everything is butter smooth -- but once it starts to really load, everything gets juddery.

Harry_Hood · March 22

uKER said:

Well, no. Switching from 48 to 44 KHz didn't help. Was worth a try though.
To everyone having the same issue, just curious, what build of Windows are you running?

Originally I was running an insider build of Windows 10. Reformatted hard drive and did a fresh install of Windows (no insider build this time) Audio returns again for all apps including Oculus Home, First Contact, etc. but for only around 5 minutes or so before losing all sound. No game audio, voice, or dashboard sounds. Restarting the Oculus app brings the audio back only to have it cut out again. If I remember correctly I think the problem originally started after an update of the Oculus app.

shanedlm · March 22

Harry_Hood said:

uKER said:

Well, no. Switching from 48 to 44 KHz didn't help. Was worth a try though.
To everyone having the same issue, just curious, what build of Windows are you running?

Originally I was running an insider build of Windows 10. Reformatted hard drive and did a fresh install of Windows (no insider build this time) Audio returns again for all apps including Oculus Home, First Contact, etc. but for only around 5 minutes or so before losing all sound. No game audio, voice, or dashboard sounds. Restarting the Oculus app brings the audio back only to have it cut out again. If I remember correctly I think the problem originally started after an update of the Oculus app.

Thanks -- saved me the trouble! Had considered doing all that, but the thought of it alone was painful and I had a feeling that in the end it wouldn't be worth it. What CPU and GPU are you all using? I've got a i5-8400 and GTX 1070.

Penpen2 · March 24

I've been having this issue for about 3 weeks myself. Same issues as everyone above, tried everything as well. I just bought Moss and there is no sound with that game either, so add that one to the list of games affected by this, really disappointing as I really want to play that game and had been looking forward to it since it was shown at E3 way back.

I've uninstalled Oculus software, done the repair, disabled audio devices and left only Rift Headset on my pc as the only audio source, unplugged my external screen, changed Khz sound quality from DvD to CD, messed with Steam sound options when playing through that, played without Steam and only Oculus, nothing works.

Home has no sound, store has no sound but the previews of the games does, Oculus dash has sound. Just was really looking forward to Moss, and setting up my Oculus Home.

shanedlm · March 24

There’s got to be a common thread with the audio in these apps/games. Some SDK or something? Are you a Windows Insider user too?

Penpen2 · March 24

shanedlm said:

There’s got to be a common thread with the audio in these apps/games. Some SDK or something? Are you a Windows Insider user too?

Yes I am on the latest fast build. That's the one thing I have not tried yet, getting off the insider build. but as Harry_Hood pointed out he got off and used base windows with the same issues happening, it's something I will try as well, I'll post my findings here when I do this.

uKER · March 24

Why still debating the issue?
This has long been established to be caused by being in the Insider fast ring.

Penpen2 · March 24

uKER said:

Why still debating the issue?
This has long been established to be caused by being in the Insider fast ring.

Has it? Can you link me to any site that says this is the cause? Because I've been looking all over the web and cant find a single thing saying the insider build is the cause, even in this thread there is no mention that it's the cause.

I really hope it is, Im sick of the issue and want it fixed, I'll post my findings later on tonight so people wanting a definite answer will have one.

uKER · March 24

Seriously?
https://forums.oculusvr.com/community/discussion/comment/664372/#Comment_664372

And no, there's barely any mention of the issue anywhere else. I only found some other guy on Reddit with the same issue, and sure enough, he was on Insider fast too.

shanedlm · March 24

uKER said:

Why still debating the issue?
This has long been established to be caused by being in the Insider fast ring.

Because that’s not the cause — it’s just what we seem to have in common. Oculus seems to have no interest in resolving this, simply passing the buck on to MS. MS hasn’t acknowledged squat about it.

Creative fixed their audio issue and put out new drivers. What’s Oculus doing?

As far as I’m concerned, the ‘cause’ is still unknown and neither party is attempting to resolve it.

shanedlm · March 24

uKER said:

Seriously?
https://forums.oculusvr.com/community/discussion/comment/664372/#Comment_664372

And no, there's barely any mention of the issue anywhere else. I only found some other guy on Reddit with the same issue, and sure enough, he was on Insider fast too.

Yep — he said he was in this thread too. Hi!

uKER · March 24

My reply meant that as far as we are concerned, the issue is due to being in Insider fast, meaning that there's probably nothing else that we can do will remedy it.
Whether the blame is on Microsoft or Oculus, I'm not the one to tell.
Sadly, Oculus seems to be playing the easy card of blowing off the issue, not considering that what today is an Insider build, soon enough will be in the general public.

No sound on Oculus Home, Touch Basics and First Contact?

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