When trying to buy from store I receive "error performing query"

Jmissoorten · March 2019

Wanted to buy Wrench. But have the same problem with free software I tried. Anyone know the solution ?

OculusSupport · March 2019

Hey Jmissoorten, we are actively investigating this issue and working on having this resolved as soon as possible. Thanks for your patience while we work on this. -Rick

BluePandaGaming · March 2019

I am having the same problem, first time trying to order from the store after installing the latest occulus software update last night.

ZigZig · March 2019

Same problem here, I can download free games fine, but can't buy anything

ModdTert · March 2019

I am having the same problem. Free games are not an issue but when I try to purchase one, I get the same error

StoryaGaming · March 2019

Im having the same problem with free games as well the ones i want to buy.
How long before it will be fixed

AnatoliL · March 2019

Same here - can't buy anything.

OculusSupport · March 2019

AnatoliL said:

Same here - can't buy anything.

Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick

AnatoliL · March 2019

OculusSupport said:

AnatoliL said:

Same here - can't buy anything.

Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick

Thanks Rick, all fixed now and works fine! Though there is one problem: I tried to buy "Nature Treks VR" when it was on sale. Now it's 8.99CAD. Would it be possible to get some code and still buy it for that sale price? Thanks, Anatoli

da_bestest · March 2019

Having the same problem when trying to return a game.

MasterPieceKC · May 2019

I’m having this same issue with the Oculus Quest and Creed Rise of Glory. I have it free with crossbuy but can’t add it to my library because I get an error performing query every time. Can’t seem to find anyone to help including Oculus Support.

Dizzzie · May 2019

I have this problem with Creed and Quest as well @saunderse4 ! I can't figure it out and neither can @OculusSupport I'm glad it's not just me, you're the only other person I've found with this issue.

yzbshishazi · June 2019

How to solve the same problem

HurryPorter · July 2019

I have the same issue here.

Dalmat_Gadin · August 2019

Please help me

I have the same issue I also put in a Ticket. I'm wanting to buy games that I can share with my family.

JC-Patrick · August 2019

Dalmat_Gadin said:

Please help me

I have the same issue I also put in a Ticket. I'm wanting to buy games that I can share with my family.

Have you got this issue fixed?

ashcoleman2016 · October 2019

Just started happening to me trying to buy beat saber panic at the disco music pack keeps saying error performing query

mp9106 · October 2019

same here, it sucks. tried on mobile app and web browser.

gkralston · October 2019

Also seems to be on apps I first purchased for oculus go

Zombiefier3 · November 2019

I can’t purchase any apps for oculus quest it won’t let me put in my pin it says query error

AGuyCalledFive · November 2019

how do we fix this problem oculus!!!!!!!!!

Axiom5 · November 2019

Looks like servers are not letting us connect again. Hopefully support us working on this

mr.gomba · January 13

Hello, I'm also having trouble buying games from the store. I just wanted to know if I have to wait for the server to be fixed or if I have to do something to fix it.
Sincerely, yours
Mr.gomba

The_Intangible_Fancy · January 13

I'm having the same problem.

SP4DES · January 13

Same issue, it won't let me buy no matter how many times I try, this didnt happen before so why is it happening now? Ice updating the software and went to support, but nothing

Jcronos1029 · January 13

Just got my new quest today and I'm having this query error. Is this a frequent server problem or can I fix it myself?

ironmonkey103 · January 13

I am also having the same issue trying to purchase a game.I have noticed with all these complaints for several months, there has been only one reply from a support member. In my book, that's bad business.

PaulTheOriginal · January 14

Ah! So other people are having this issue! It's been like this for me since friday I put in a ticket and talked to live chat about it and they had to send it to their team. So they are going to email me in 3 to 4 days I wonder what's going on.