When trying to buy from store I receive "error performing query"

Jmissoorten · March 13

Wanted to buy Wrench. But have the same problem with free software I tried. Anyone know the solution ?

OculusSupport · March 13

Hey Jmissoorten, we are actively investigating this issue and working on having this resolved as soon as possible. Thanks for your patience while we work on this. -Rick

BluePandaGaming · March 13

I am having the same problem, first time trying to order from the store after installing the latest occulus software update last night.

ZigZig · March 13

Same problem here, I can download free games fine, but can't buy anything

ModdTert · March 13

I am having the same problem. Free games are not an issue but when I try to purchase one, I get the same error

StoryaGaming · March 13

Im having the same problem with free games as well the ones i want to buy.
How long before it will be fixed

AnatoliL · March 14

Same here - can't buy anything.

OculusSupport · March 14

AnatoliL said:

Same here - can't buy anything.

Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick

AnatoliL · March 16

OculusSupport said:

AnatoliL said:

Same here - can't buy anything.

Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick

Thanks Rick, all fixed now and works fine! Though there is one problem: I tried to buy "Nature Treks VR" when it was on sale. Now it's 8.99CAD. Would it be possible to get some code and still buy it for that sale price? Thanks, Anatoli

da_bestest · March 16

Having the same problem when trying to return a game.

saunderse4 · May 31

I’m having this same issue with the Oculus Quest and Creed Rise of Glory. I have it free with crossbuy but can’t add it to my library because I get an error performing query every time. Can’t seem to find anyone to help including Oculus Support.

DizzyDerF · May 31

I have this problem with Creed and Quest as well @saunderse4 ! I can't figure it out and neither can @OculusSupport  I'm glad it's not just me, you're the only other person I've found with this issue.