03-14-2019 02:48 PM
03-14-2019 04:21 PM
Hey Chuck, it just
may be a loose cable. If you haven't already, please try removing the
headset cable from the headset and re-seating it. You'll need to
remove the facial interface first in order to remove the cable.
Instructions on removing the cable are available here
https://support.oculus.com/1114691701909297
.While the cable is removed, check both ends and see if any of the
pins appear bent or damaged. If you're using any kind of adapters or
extender cables with your headset, try connecting directly to your
system instead. I also recommend try different HDMI ports and USB
ports with your headset if possible. Please create a support ticket
at https://support.oculus.com/885981024820727
for more help. Thanks! -Rick
03-14-2019 04:59 PM