I understand that this is a lengthier process than you were hoping for, but completing the troubleshooting will help us narrow down where the issue lies.
I can bring in some other members of the team to take a look at this. Please give us some time and we'll get back to you.
post that, i got the email below from Aidan (oculus support team)
Thank you for your patience while I had reviewed your case.
I had found a few different points of concern that may be causing your Rift to not work properly while further reviewing your logs. While I understand that the troubleshooting process is not ideal, it is necessary for us to go through it so we can get you having a good time in VR.
To start off, I would like to ensure that you're using an administrative Windows account to ensure that we do not come across any permission-related issues along the rest of the troubleshooting.
Moving forward, I had noticed that you're currently using an older version of Windows. As we require the latest Windows Updates for the Rift to function, I will need you to ensure that you have that up-to-date. For reference, you're currently using build 16299 (Ver 1709), whereas the latest update for Windows is build 17763 (Ver 1809).
Then, once you've gone through all of the necessary updates, you should be able to launch Oculus and in theory it should be working now.
With that in mind, I had found a few conflicting programs installed that may decrease performance or even stop the Rift from working completely. These programs are those included with the ASUS Suite III, such as Aura and AEGIS III.
On top of that, it looks like you may have McAfee installed. If the Rift still isn't working after going through the above, it would be a worthwhile step to temporarily uninstall McAfee, restart your computer, then repair the Oculussoftware using the Oculus Setup file which can be downloaded through clicking here.
If none of the above changes anything, please get back to me with an updated set of logs so I can check for any other irregularities that would be causing the Rift to not work for you.
All the best,
I did everything what Aidan (oculus agent) asked for, it still doesn't work. I also asked him for explanation why i needed to to what i needed to. No response from him for past 2 weeks.
has anyone encountered this type issues with oculus? do they have service agents that call? of its only email support?
my experience with oculus has been extremely terrible.