05-24-2019 01:30 AM
05-24-2019 03:00 PM
05-24-2019 03:04 PM
05-24-2019 03:05 PM
05-24-2019 03:10 PM
05-24-2019 04:18 PM
Thanks for the communication - always helps to hear at least something.
ShowbizDonkey said:
Hey all - just want to apologize for the wait times in Oculus Support right now. We are currently experiencing a higher volume of tickets than normal, and the team is working hard to get back to everyone as quickly as possible. We recognize that some of you are experiencing things that require some troubleshooting, both on Rift S and Quest, and it's frustrating not not hear back immediately. That stinks, I know, but we're working as fast as possible to get back to everyone. Thanks for hanging in there with us.
05-25-2019 08:04 AM
ShowbizDonkey said:
Hey all - just want to apologize for the wait times in Oculus Support right now. We are currently experiencing a higher volume of tickets than normal, and the team is working hard to get back to everyone as quickly as possible. We recognize that some of you are experiencing things that require some troubleshooting, both on Rift S and Quest, and it's frustrating not not hear back immediately. That stinks, I know, but we're working as fast as possible to get back to everyone. Thanks for hanging in there with us.
05-25-2019 08:14 AM
MAC_MAN86 said:
@ShowbizDonkey please make a Closed Sticky Announcement with possible fixes and test etc. plus a link for newcomers to create a Ticket and details of how to have ready their Diag Files.
05-25-2019 08:18 AM
Sinsinful said:
ShowbizDonkey said:
Hey all - just want to apologize for the wait times in Oculus Support right now. We are currently experiencing a higher volume of tickets than normal, and the team is working hard to get back to everyone as quickly as possible. We recognize that some of you are experiencing things that require some troubleshooting, both on Rift S and Quest, and it's frustrating not not hear back immediately. That stinks, I know, but we're working as fast as possible to get back to everyone. Thanks for hanging in there with us.
3 days for this? Still no communication via my ticket. NO. Just no. This is unacceptable. No company would put out faulty hardware and expect not to communicate with their customers for 3 days. And it's not "frustrating" it IS wrong. It's terrible customer service and an all-around terrible way to treat people. This could have been avoided with a sticky announcement on the forum as suggested. Instead, Oculus is trying to cover up the fact that a percentage of their customers are £400 (plus the cost of whatever games or apps bought) down with a useless headset and no idea of when this will be rectified. I swear to god my next step is a full investigation into numbers of customers affected, response times to tickets and the reason for the utter lack of communication!
Oculus Rift CV1, Valve Index & PSVR2, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 16TB SSD
"Ask not what VR can do for you, but what you can do for VR"
05-25-2019 08:31 AM
05-25-2019 03:32 PM