06-02-2019 12:42 AM
06-02-2019 10:50 PM
-It pairs fine with app
-on the next step when provided wifi password... it says the password is incorrect.. Thats just not true.. the password is correct.
-it just wont go any further and then says head set is disconnected.. In this situation If I restart headset.. after restart It says "headset is updating.. and you will be notified on your phone when your headset is ready.." and I can see on my wi-fi it shows connected.. But the update process never completes.. I waited many times more than 20 hours just to see what it does.. at the end Again I goes to defaults and shows the 5 digit code to do the setup all over again
-If I try connecting again it again stuck on the wi-fi password stating the username or password is incorrect..
-tried all the possible things.. I am using 2.4ghx router tried changing setting, tried with different phone, tried connecting to entirely new wi-fi as well.. still facing the same issue..
-I have created support ticket with Oculus but still did not get any response yet.
06-02-2019 10:53 PM
06-03-2019 12:27 AM
06-03-2019 12:51 AM
06-03-2019 01:26 AM
ojuujo said:
I have also tried to set up a connection using hotspot.
I can see that "Personal Hotspot: 1 Connection" but yet the app still shows "Headset not Connected"
06-03-2019 01:39 AM
Mr_Oculus_ said:
I'm starting to wonder whether or not there is an issue with our actual headsets. How long does it take for Oculus support to reply? Because i don't want to leave it too long before returning it to Amazon.
06-03-2019 01:58 AM
06-03-2019 02:34 AM
06-03-2019 02:45 AM