06-02-2019 12:42 AM
06-03-2019 02:50 AM
06-03-2019 03:08 AM
OculusQuestDayOne said:
Its totally possible the new batch of headsets we received having this issue... some kind of bug may be.. I have tried all the possible things. setting up using different phone, different wifi, modifying wi-fi settings and also tested with mobile and PC hot spots.. nothing works.. waiting on response from Oculus on my support ticket
06-03-2019 03:11 AM
ojuujo said:
What I figured: When connecting to Hotspot on the iPhone the iPhone will show if a connection is established.Even though the Oculus App says that it doesn't work (something went wrong / headset disconnected), the hotspot connection will stay. If I switch the hotspot off and on it will soon afterwards again have a connection. So somehow the Oculus Quest does connect, but it cannot download etc.
What is it saying on your Quest when you are actually looking through it? Mine shows ""Updating your headset - You will be notified on your phone when your headset is ready - Downloading"" - but it's not downloading anything, I can check the used MB on my iPhone and those doesn't change at all.
The App continues to say "Something went wrong - Headset Not connected "
06-03-2019 03:13 AM
ojuujo said:
@Mr_Oculus_ : I'm using Netgear
@OculusQuestDayOne : please let us know when your ticket received a response.
As of your name, please don't tell me that you are having this problem since 2 weeks...
06-03-2019 03:14 AM
06-03-2019 03:18 AM
06-03-2019 03:20 AM
06-03-2019 03:21 AM
06-03-2019 03:25 AM
Mr_Oculus_ said:
ojuujo said:
What I figured: When connecting to Hotspot on the iPhone the iPhone will show if a connection is established.Even though the Oculus App says that it doesn't work (something went wrong / headset disconnected), the hotspot connection will stay. If I switch the hotspot off and on it will soon afterwards again have a connection. So somehow the Oculus Quest does connect, but it cannot download etc.
What is it saying on your Quest when you are actually looking through it? Mine shows ""Updating your headset - You will be notified on your phone when your headset is ready - Downloading"" - but it's not downloading anything, I can check the used MB on my iPhone and those doesn't change at all.
The App continues to say "Something went wrong - Headset Not connected "
Mine also says the same thing and a couple of times it did start to download the update randomly, but it will only go to 99% which is when you must enter your Wi Fi password in the app. The fact that the app remembers my Wi Fi now and then for the Quest proves that the app can find my Wi Fi and accepts the password at some point, even though it says "something went wrong"
06-03-2019 03:34 AM
ojuujo said:
Mr_Oculus_ said:
ojuujo said:
What I figured: When connecting to Hotspot on the iPhone the iPhone will show if a connection is established.Even though the Oculus App says that it doesn't work (something went wrong / headset disconnected), the hotspot connection will stay. If I switch the hotspot off and on it will soon afterwards again have a connection. So somehow the Oculus Quest does connect, but it cannot download etc.
What is it saying on your Quest when you are actually looking through it? Mine shows ""Updating your headset - You will be notified on your phone when your headset is ready - Downloading"" - but it's not downloading anything, I can check the used MB on my iPhone and those doesn't change at all.
The App continues to say "Something went wrong - Headset Not connected "
Mine also says the same thing and a couple of times it did start to download the update randomly, but it will only go to 99% which is when you must enter your Wi Fi password in the app. The fact that the app remembers my Wi Fi now and then for the Quest proves that the app can find my Wi Fi and accepts the password at some point, even though it says "something went wrong"
That download screen isn't moving by me nor does it show any percentage. It's starting exactly in the middle and it doesn't move at all.