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How to put the automatic update on for my Oculus quest device?!?

FOU0214FOU0214 Posts: 1
NerveGear
To be assured that my oculus quest is updated correctly, I've seen on the official support page that you need to check if  the Automatic Updates option is on.
I followed every step in the oculus app, but no sign of this option in the "Advanced Settings Option"...  :'( 
I don't seem to be the only one not having this option appearing in the app (see https://www.oqplay.com/features/how-to-update-and-check-your-oculus-quest-firmware/ ).
Any reason why this "Update Software Automatically" line is gone on the app?
Thanks in advance!  :) 


Comments

  • OculusSupportOculusSupport Posts: 798 Oculus Staff
    Hello @FOU0214, I'm sorry to hear you're having problems with the update. If you haven't already, please try restarting your phone and headset then reinstalling the app. If you're still having issues, please contact support at https://support.oculus.com so we can look into this for you. Thanks! -Rick
  • nonrev321nonrev321 Posts: 3
    NerveGear
    I'm having he same issue.  Have contacted Support,  all they say is the same thing.  Restart and reinstall App.  That did not work.  
  • nonrev321nonrev321 Posts: 3
    NerveGear
    I's having the same issue.  Contacted Support basically same solution as above.  Did that twice..... that doesn't work
  • Karaste3Karaste3 Posts: 1
    NerveGear
    Same here aswell and they replied me today that its not available to my region (Greece) yet ...but it doesn't make any sense :neutral:
  • JSAVRJSAVR Posts: 26
    Brain Burst
    I left my Quest on standby but also connected/paired my phone through the Oculus phone app (by enabling location on your phone) came back a few hours later and the new update 333700.2680.0. had deployed. 

    I left my Quest on the other night (all night) but my phone wasn't connected and it didn't update so perhaps connecting the phone works, or it could just be coincidence but worth a try! 
  • MythingLynxMythingLynx Posts: 10
    NerveGear
    I’m still waiting as well. I tried for a few hours yesterday and today I have been waiting another two hours. Hopefully it will install in the next 3-5 hours.
  • tazdavid1tazdavid1 Posts: 3
    NerveGear
    Hey jsavr, I have done the same thing, paired my phone to the Quest through the Oculus phone app, but if you leave your phone without touching it, it will go to sleep after 10 minutes or so and then I wonder if it's still connected to the Quest. I just decided to stay and watch YouTube videos to keep my phone active for almost 45 minutes and I don't think it updated. Of course I don't know how you know what version is the latest other than I hear its version 10, but that's apparently not the actual numbering system used. I think it starts with 333700.something. So I am really confused about all this. I have auto update on.
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