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Quest stopped working

ahcadiuh
Honored Guest
I was using the quest in a game when the screen froze then went black. Been a day and it won't turn back on and my phone can't find it. It acts like it's just dead. Anyone have this happen and is there a way to fix it? 
31 REPLIES 31

ShaneP1
Honored Guest

ahcadiuh said:

I was using the quest in a game when the screen froze then went black. Been a day and it won't turn back on and my phone can't find it. It acts like it's just dead. Anyone have this happen and is there a way to fix it? 


I also need help with the same. Help is appreciated.

Thanks in advance,
Regards,
Shane
https://freejobalert.vip/ https://gimp.software/ https://notepad.software/

george.atl
Protege
If your Quest is stuck on boot loop mode or not power up at all you can make a factory reset. Press power and volume down until a menu show up in your headset then use volume button  to go up and down and chose what ever you want to do. 

ahcadiuh
Honored Guest
I tried that but it won't do a thing. Can't get any lights to come on or a menu to do a reset. 

Anonymous
Not applicable
Same, quest has been in this state since June 7 for me. Waiting on support to get back to me..

nalex66
MVP
MVP
Try holding the power button for longer than 30 seconds, if you haven't already. It should force a hard reboot.

DK2, CV1, Go, Quest, Quest 2, Quest 3.


Try my game: Cyclops Island Demo

Anonymous
Not applicable

nalex66 said:

Try holding the power button for longer than 30 seconds, if you haven't already. It should force a hard reboot.


Thanks for the suggestion but it didn't help (tried 3 times just in case). In my case I see the power/charging light, hear sound, but there's no picture in the headset no matter what I do (can't see boot menu either after holding power+volume down). 

zabergau
Explorer
im having the same issue 😞 support wrote me and said "power off and dont try to use it while we investigate." 500$ investment and no support 😞

Anonymous
Not applicable
I've had that happen today while in bigscreen. It froze then black screen and wouldn't go back to start screen. Three times it happened and also a runtime crash too. My oculus build hasn't even auto updated yet.

VeganBoat
Honored Guest
Same with mine but the light says it is on