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Why won't it let me refund super hot but lets me refund everything else?

Rolsko
Honored Guest
I have less than 2 hours on it and got it yesterday. But when I try to refund it, it says "error performing query". I try to refund every other game and it works but just not superhot.
9 REPLIES 9

Richooal
Consultant
I think there's a "reasonable limit" for the number of refunds. If you've refunded all the others they might be saying enough is enough.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Rolsko
Honored Guest
@Richooal I have never refunded a game on oculus

Richooal
Consultant
Okay, have a look here then..........
https://www.oculus.com/legal/quest-rift-content-refund-policy/?locale=en_US

i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

RedRizla
Honored Visionary


@Richooal I have never refunded a game on oculus


So when you said: " I try to refund every other game and it works." How do you know it works if you weren't refunded? I'm a bit confused.

Rolsko
Honored Guest
@RedRizla Sorry I said that weird. What I meant was when I requested a refund for them, I cancelled them.

Rolsko
Honored Guest
@Richooal sorry but nothing from that page helped me

RedRizla
Honored Visionary
You will have yo contact Oculus Support about it.

Rolsko
Honored Guest
@RedRizla I sent a support ticket or whatever they're called. How do I know if they have responded?

RedRizla
Honored Visionary


@RedRizla I sent a support ticket or whatever they're called. How do I know if they have responded?



They will email you back, but you might need to give it a week. I think they have lots of support tickets atm.