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PayPal Issue

DafreakzoDafreakzo Posts: 41
Brain Burst
in Samsung Gear VR
Hi all!  I am having an issue with Paypal and the Oculus store.  For whatever reason it only gives me the options to choose from my linked bank accounts as forms of payment with no option to use my Paypal balance.  I have also spoken with other people who say that they do have the option for the balance but when they select it they receive an error.  Is this an issue that we need to take up with Oculus or is this an issue that needs to be addressed with Paypal?  Thanks!

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Is this for a hardware or software purchase?
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  • DafreakzoDafreakzo Posts: 41
    Brain Burst
    cybereality said:
    Is this for a hardware or software purchase?
    Software purchase.  The screenshot is from the Oculus app on Android.  You can choose Paypal as a payment method but only supplies me with these bank account options even though I have money in my paypal balance.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    It may be a setting on PayPal, as I'm pretty sure paying with your PayPal balance is working for many customers. So the best thing is to check your PayPal settings or contact PayPal support. If that doesn't help, please feel free to submit a support ticket to us. Thanks. 
    https://support.oculus.com
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • DafreakzoDafreakzo Posts: 41
    Brain Burst
    cybereality said:
    It may be a setting on PayPal, as I'm pretty sure paying with your PayPal balance is working for many customers. So the best thing is to check your PayPal settings or contact PayPal support. If that doesn't help, please feel free to submit a support ticket to us. Thanks. 
    https://support.oculus.com
    Just spoke with Paypal support via phone.  They said that it is very common for this to happen and that it is an issue on the Oculus side that is preventing the balance from being taken out.  Say's instead it is just showing the available sources, but not the balance as an option.

    I tried the support.oculus.com website and it just leads me back to these forums.  Who can I speak to in regards to this?  Is there any sort of zendesk ticketing system?  Thank you for your help.
  • DafreakzoDafreakzo Posts: 41
    Brain Burst
    I found the support ticket link.  Thanks.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    We do actually support payment with PayPal Balance, but you must first setup your PayPal account with a Bank Account or Credit Card prior to using Balance. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • DafreakzoDafreakzo Posts: 41
    Brain Burst
    edited October 2017
    @cybereality I already have two bank accounts linked to it, as shown in the screenshot I provided in the op post..so unfortunately that is not correct.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I think you might need to go into PayPal settings and make sure PayPal Balance is the default option.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • DafreakzoDafreakzo Posts: 41
    Brain Burst
    Got this resolved with Paypal support.  Thanks a billion @cybereality!
  • guerin.jeanphilippeguerin.jeanphilippe Posts: 1
    NerveGear
    Problème de paiement des jeux impossible d acheter sur le store 
    compte paypal bloqué depuis un mois
    le service thecnique est impuissant ou me demande de patienter 
    j aimerait bien qu il soit dans ma situation pour comprendre 
    j ai tout essayé 
    en wifi en 4g 
    sur pc sur smartphone sur tablette 
    je n ai pas d adbloker 
    mon compte paypal est ok je l ai ai appelé 2 fois
    j ai tenté de demander à oculus un retour produit pour dis fonctionnement aucun retour de leur part
    juste un petit mail de condoléances et de patience 
    c est pas normal ce SAV
    comment peut on laisser les clients dans les problèmes 

  • lHaseollHaseol Posts: 2
    NerveGear
    I don't understand why I need to link a credit card in the first place if I'm only using my paypal balance? I don't HAVE a card to link. What am I supposed to do then? Am I just screwed?
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