05-27-2019 07:39 AM
06-17-2019 01:16 PM
06-17-2019 09:14 PM
06-18-2019 10:02 AM
06-18-2019 10:25 AM
06-18-2019 10:51 AM
06-18-2019 11:21 AM
06-18-2019 11:56 AM
"Thanks for your patience while I reviewed your case. I'm sorry to hear about this static you've encountered, and I'm happy to help!
We're aware of this and we are actively investigating this issue. Currently we're attempting to determine the primary contributors, as this issue could occur at a large number of points within the system.
We don't have a timeline for a resolution to this, so I'd like to offer you the following options:
We have not yet ruled out the headset itself as the primary contributor. If you like, I can process a replacement for your Rift S. The total turnaround for this process is around 7 business days on average, from the moment you send in your current unit to the moment your replacement arrives. I cannot guarantee that a replacement will resolve this issue for you however.
Wait for our next update to the Oculus software. Unfortunately the internal investigation is unable to provide any concrete estimates there, however our current tentative goal is at least a week. It is far more likely that this will resolve your issue.
Please let me know which option you would prefer.
If you have any other questions or concerns, please feel free to include them in your reply. I'll be happy to continue to assist you!
Kind regards,
Oculus Support"
I'll wait for the patch to be honest, as I've said before the flashes are not game changing unless they cannot fix them.
06-18-2019 12:41 PM
06-18-2019 01:54 PM
Yep, thanks or that info @Zahariel , a post to the forum from Oculus would have been good I think but then I'm not sure how widespread the problem is. It seems like a common issue but sometimes it can be deceiving when considering the number of headsets out there and the fact that people without an issue tend not to post about it... or perhaps not even visit the forum.
Anyway, I'll stick with my S for now and see what the next update brings.
06-18-2019 10:47 PM
Zahariel said:
Latest reply from Oculus:"Thanks for your patience while I reviewed your case. I'm sorry to hear about this static you've encountered, and I'm happy to help!
We're aware of this and we are actively investigating this issue. Currently we're attempting to determine the primary contributors, as this issue could occur at a large number of points within the system.
We don't have a timeline for a resolution to this, so I'd like to offer you the following options:
We have not yet ruled out the headset itself as the primary contributor. If you like, I can process a replacement for your Rift S. The total turnaround for this process is around 7 business days on average, from the moment you send in your current unit to the moment your replacement arrives. I cannot guarantee that a replacement will resolve this issue for you however.
Wait for our next update to the Oculus software. Unfortunately the internal investigation is unable to provide any concrete estimates there, however our current tentative goal is at least a week. It is far more likely that this will resolve your issue.
Please let me know which option you would prefer.
If you have any other questions or concerns, please feel free to include them in your reply. I'll be happy to continue to assist you!
Kind regards,
Oculus Support"
I'll wait for the patch to be honest, as I've said before the flashes are not game changing unless they cannot fix them.