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Can’t Reach Oculus Runtime after 1.38 Update
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Due to the launch of the Rift S and Quest, we are experiencing a higher ticket volume than normal. We will do our best to get back to you within 3-4 business days, with more information or an update.
If so, this will be a pain.
I wonder if the file could be set to 'read only' to block being overwritten, or if this will even work?
It's crazy that Oculus can release crap like this and take days to reply, especially after their massive screw up last year with expired certificates.
Thank you pcfarrar for the workaround
So, even with a fix, Oculus still block it!
They really need to have a 'defer update/rollback' option to make things easier for their customers and themselves when they release trash that breaks the product.
But that would be too smart.
It seems to be related to the C++ Redistributable packages that causes the loop.
I replaced the OVRLauncher as discussed in this thread, but despite being able to open Oculus Home, there was an error in the Headset and in the Oculus Home app on the desktop there was the prompt to update drivers.
Updating these had (until now) resulted in a process being 'stuck' and hence the problems we are having.
I would still suggest replacing the OVRLauncher as described by 'pcfarrar' and then rebooting your PC.
Don't open Oculus Home or put on your headset before you do the following:
Download the latest C++ Redistributable packages (2015-2019) from Microsoft - even if you have a 64-bit OS (like most do these days), you will still need both the x64 and x86 packages.
Here's links to the packages:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You will want to download the first 2:
x86: vc_redist.x86.exe
x64: vc_redist.x64.exe
Install the x86 followed by the x64.
Then launch oculus home without putting on the headset.
You will see the red banner saying you need to update drivers - let it do it's thing.
Once finished you will be on "Oculus App Version 1.38.0.256587 (1.38.0.256587)" and everything should work just fine.
I just did this and everything works.
Hope this helps.
A note on REDIST & Oculus...there are common Games that use C++2013 which the Updater always needs to check for after any update even though it is already installed, it still does the checks.
Yes 2015, 2017 & 2019 all use the same files but they each remove the previous version in doing so but Oculus uses 2015 (or did). So it has in the past and perhaps still does gets stuck in a loop!
Even now Oculus does not install C++2019
One thing that causes Loops is probably Windows Folder Permissions which is common if you do use any OS Folder for either APP or Games so don't! If you do and even make a new folder elsewhere you should "Share" it with "Everybody" (basic dropdown menu) in Properties just in case you do need another User Account for future fixes too.
Only 2015, 2017 and 2019.
Plus these files did not go through any uninstallation of existing files, instead updated them.
Regardless, it's a full fix at least for me and I'm running the latest build of 1.38
Hope it helps others.
many thanks in advance.
OVRServiceLauncherOLD137.exe
Personally I didn't need that trick but tried it out regardless for my Blackscreen but failed to fix.
Can you remember to us the correct path where is located OVRService Launcher.. so we're pretty sure to overwrite correctly?
You need to put it in "C:\Program Files\Oculus\Support\oculus-runtime"
Laughable.
Here you go guys ! this worked for me . I've been losing my mind since last Thursday , repairing did nothing . Always stuck at 99% did every possible work around but this actually worked. If this works share this with everyone who's stuck on 99%.