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When trying to buy from store I receive "error performing query"

JmissoortenJmissoorten Posts: 2
NerveGear
in Support
Wanted to buy Wrench.  But have the same problem with free software I tried.  Anyone know the solution ?

Comments

  • OculusSupportOculusSupport Posts: 482 Oculus Staff

    Hey Jmissoorten, we are actively investigating this issue and working on having this resolved as soon as possible. Thanks for your patience while we work on this. -Rick

  • BluePandaGamingBluePandaGaming Posts: 1
    NerveGear
    I am having the same problem, first time trying to order from the store after installing the latest occulus software update last night.
  • ZigZigZigZig Posts: 1
    NerveGear
    Same problem here, I can download free games fine, but can't buy anything :(
  • ModdTertModdTert Posts: 1
    NerveGear
    I am having the same problem. Free games are not an issue but when I try to purchase one, I get the same error
  • StoryaGamingStoryaGaming Posts: 3
    NerveGear
    Im having the same problem with free games as well the ones i want to buy. 
    How long before it will be fixed
  • AnatoliLAnatoliL Posts: 2
    NerveGear
    Same here - can't buy anything. 
  • OculusSupportOculusSupport Posts: 482 Oculus Staff
    AnatoliL said:
    Same here - can't buy anything. 
    Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick
  • AnatoliLAnatoliL Posts: 2
    NerveGear
    OculusSupport said:
    AnatoliL said:
    Same here - can't buy anything. 
    Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick
    Thanks Rick, all fixed now and works fine! Though there is one problem: I tried to buy "Nature Treks VR" when it was on sale. Now it's 8.99CAD. Would it be possible to get some code and still buy it for that sale price? Thanks, Anatoli 
  • da_bestestda_bestest Posts: 4
    NerveGear
    Having the same problem when trying to return a game.
  • saunderse4saunderse4 Posts: 3
    NerveGear
    I’m having this same issue with the Oculus Quest and Creed Rise of Glory. I have it free with crossbuy but can’t add it to my library because I get an error performing query every time.  Can’t seem to find anyone to help including Oculus Support.
  • DizzzieDizzzie Posts: 14 Oculus Start Member
    edited May 2019
    I have this problem with Creed and Quest as well @saunderse4 !  I can't figure it out and neither can @OculusSupport  I'm glad it's not just me, you're the only other person I've found with this issue.  
  • taxuexunmei2taxuexunmei2 Posts: 4
    NerveGear

    • How to solve the same problem :(

  • HurryPorterHurryPorter Posts: 1
    NerveGear
    I have the same issue here.
  • Dalmat_GadinDalmat_Gadin Posts: 1
    NerveGear
    Please help me

    I have the same issue I also put in a Ticket. I'm wanting to buy games that I can share with my family.
  • JC-PatrickJC-Patrick Posts: 6
    NerveGear
    Dalmat_Gadin said:
    Please help me

    I have the same issue I also put in a Ticket. I'm wanting to buy games that I can share with my family.
    Have you got this issue fixed?
  • ashcoleman2016ashcoleman2016 Posts: 0
    NerveGear
    Just started happening to me trying to buy beat saber panic at the disco music pack keeps saying error performing query 
  • mp9106mp9106 Posts: 1
    NerveGear
    same here, it sucks. tried on mobile app and web browser.
  • gkralstongkralston Posts: 1
    NerveGear
    Also seems to be on apps I first purchased for oculus go
  • Zombiefier3Zombiefier3 Posts: 1
    NerveGear
    I can’t purchase any apps for oculus quest it won’t let me put in my pin it says query error
  • AGuyNamedBriAGuyNamedBri Posts: 1
    NerveGear
    how do we fix this problem oculus!!!!!!!!!
  • Axiom5Axiom5 Posts: 1
    NerveGear
    Looks like servers are not letting us connect again. Hopefully support us working on this
  • mr.gombamr.gomba Posts: 1
    NerveGear
    Hello, I'm also having trouble buying games from the store. I just wanted to know if I have to wait for the server to be fixed or if I have to do something to fix it.
    Sincerely, yours
    Mr.gomba
  • The_Intangible_FancyThe_Intangible_Fancy Posts: 1
    NerveGear
    I'm having the same problem.
  • SP4DESSP4DES Posts: 1
    NerveGear
    Same issue, it won't let me buy no matter how many times I try, this didnt happen before so why is it happening now? Ice updating the software and went to support, but nothing
  • Jcronos1029Jcronos1029 Posts: 1
    NerveGear
    Just got my new quest today and I'm having this query error. Is this a frequent server problem or can I fix it myself?
  • ironmonkey103ironmonkey103 Posts: 1
    NerveGear
    I am also having the same issue trying to purchase a game.I have noticed with all these complaints for several months, there has been only one reply from a support member. In my book, that's bad business.
  • PaulTheOriginalPaulTheOriginal Posts: 8
    NerveGear
    edited January 14
    Ah! So other people are having this issue!  It's been like this for me since friday I put in a ticket and talked to live chat about it and they had to send it to their team.   So they are going to email me in 3 to 4 days I wonder what's going on.
  • PaulTheOriginalPaulTheOriginal Posts: 8
    NerveGear
    Any luck for you guys?  I'm still unable to purchase anything due to the query error. 
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