05-27-2019 07:39 AM
06-28-2019 03:26 AM
06-29-2019 09:36 AM
"We're currently aware of this issue, and we are actively working to address it. I don't have an estimated timeline for you right now on when we'll be able to do so, but we recognize the impact this has on your experience and will address this as soon as we are able.
Thanks for your continued patience while we work on this for you."
06-29-2019 10:46 AM
Oculus support is working on this continuously with me since I opened my support ticket with requests for log files, hardware and software information etc. When I first received the headset, it was into this. Asus Prime MB, 7700K, GTX 1080 TI and got the flashes. I have since upgraded to a new computer Asus ROG Maximus XI Code MB, 9900K, RTX 2080 TI and experience the same flashes. Here is the latest I received...
Hello Brian,
Thank you for your patience thus far while we worked through high ticket volumes.
After investigating this particular issue further, we are currently working on a fix to resolve it, which will be released in a future update to our software, and a replacement wouldn't fix the static/snow issue.
06-29-2019 03:24 PM
06-29-2019 06:23 PM
dburne said:
I do not see that stated in the 1.39 PTC update notes anywhere.
adam.poole.313 said:
1.39 states that it upgraded firmware to address display issues, which I assume was directed towards this issue. But... I'm still having the problem after updating. I'm beginning to regret my purchase.
07-02-2019 01:20 AM
07-02-2019 04:45 AM
I think that advice has been available for a while. The statement about a fix being available shortly after launch is just about still plausible as we're now 6 weeks post launch but I think we'll soon be moving towards 'some time after launch' being more accurate.
My flashes only started after I'd unplugged and re-connected my S (to test something else) so I'd advise anyone not having flashes not to touch the connections at all although that could have just been coincidence.
I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.
07-02-2019 05:32 AM
Comrade_Ivan said:
Oculus updated their Support page with the below message. It would seem they are very well aware of the issue:
07-02-2019 10:25 AM
DaftnDirect said:
I really wish Oculus would share their findings on the cause so far so we could have some idea of the nature and confidence that it definitely is firmware fixable.
07-02-2019 10:28 AM