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Can't log into my Oculus account on the app?

Hyde99XHyde99X Posts: 14
NerveGear
edited May 2017 in Samsung Gear VR
I uninstalled all of the Oculus apps and reinstalled them and now it's asking me to log back into my account, but it's continuously telling me I have the wrong email and password, when I know for a FACT they're correct. I even changed my password on desktop to make sure. It's forcing me to link my Oculus account with my Facebook and it's not accepting any of my Oculus details.

I have well over $100 in purchases that I'd rather not lose. If anyone could get back to me on how to fix this, that would be great. Thanks.
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Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Linking to Facebook is optional, and I don't think that is the issue. You may want to submit a support ticket.
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • Clad_CroweClad_Crowe Posts: 8
    NerveGear

    Was this ever fixed?

  • HBTalevskiHBTalevski Posts: 2
    NerveGear
    I have the exact same issue here. Wrote to Oculus support, the support responded quick enough to mock my typo, and now he's gone quiet after I made sure there isn't any typos in my reply email.

    The app does not recognise my account/password, resetting password does not help... so frustrating
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Looks like you got a reply recently on the ticket. Please follow up there for more assistance. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • WILTAYWILTAY Posts: 17
    NerveGear
    I am now having this issue for no apparent reason. When I try to sign into the Oculus app it just hangs.
  • DaemonumDaemonum Posts: 5
    NerveGear
    same here, stuck on a spinning wheel after filling in my info and press login

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