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Left Controller not working.

INSTANTE74INSTANTE74 Posts: 2
NerveGear
Just got Oculus Rift and the left controller stopped working, the hand on VR stays in the same position.
I have already
-removed battery to reset
-unplugged sensors and back
-reset computer
-reinstalled oculus software (removed drivers)
-had two beers!

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Have you tried new batteries? Sometimes the life meter can be inaccurate (depending on the type of battery), so it's not crazy for it to die spontaneously, even from something like 50% life. Otherwise, please submit a support ticket. Thanks. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • INSTANTE74INSTANTE74 Posts: 2
    NerveGear
    Thanks Cybereality, yes I did put a new battery :( like I said its brand new...
    It worked for a few hours then the hand just stood there, it moves but in the same location.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Might be best to submit a ticket then. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • TwoHedWlfTwoHedWlf Posts: 2,234 Valuable Player
    Thanks Cybereality, yes I did put a new battery :( like I said its brand new...
    It worked for a few hours then the hand just stood there, it moves but in the same location.
    Try putting the two controllers side by side, turn out the lights and take a pic with your phone(Or any camera),  I suspect you'll see LEDs on the working controller but none on the one that's not moving.

    But, also submit a ticket.
  • JesusOnCatnipJesusOnCatnip Posts: 1
    NerveGear
    unplug the usb port for the thing then plug it back in, That worked for me
  • Josephg2Josephg2 Posts: 2
    NerveGear
    Hey so I'm having a similar problem. my left controller isn't functioning properly, the LED is on on both, the hand in VR stays on the ground regardless of where I move the controller, but the hand still opens and closes when I press the buttons. I have re-setup both the tracking and the play area, as well as restarting the computer several times, yet it still doesn't work correctly.
  • Josephg2Josephg2 Posts: 2
    NerveGear
    Josephg2 said:
    Hey so I'm having a similar problem. my left controller isn't functioning properly, the LED is on on both, the hand in VR stays on the ground regardless of where I move the controller, but the hand still opens and closes when I press the buttons. I have re-setup both the tracking and the play area, as well as restarting the computer several times, yet it still doesn't work correctly.
    Okay so I have no Idea what the problem could be. I tried everything to make this work, unplugged the headset several times, took out and reinstalled batteries (that came with the things not even a week ago) restarted my computer several times and re setup my tracking several times. both steam and oculus say that it's tracking, the LED is on, when I press buttons the left hand opens and closes, and if i try really hard and swing the controller REALLY hard the hand moves in VR (But only in short bursts and in random directions.) I was playing rec room when this started and it happened out of nowhere. it was working one second the next it was just moving all over that place. let me reiterate that this is just the left hand malfunctioning and that the right hand works perfectly fine.
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