05-27-2019 07:39 AM
07-10-2019 11:56 AM
RedRizla said:
philippe.heroux.58 said:
RedRizla said:
philippe.heroux.58 said:
Oculus denied my request for refund. See this https://i.imgur.com/Muj01IQ.png
Am I missing something here? They haven't denied you a refund at all as far as I can tell? She posted back to say that because you submitted a ticket within the 30 days that a refund would be alright?
No, you misunderstand, She didn't post back. That part at the bottom is a copy+paste from a discussion I had with another rep.
Now I understand and that wasn't good. Glad you are able to return it for a refund now.
07-10-2019 12:15 PM
07-10-2019 12:23 PM
mhajii210 said:
Okay guys... I tested with both reduced desktop resolution and unplugging my monitor (HDMI). I still have audio on my Rift S after unplugging the monitor, but it made no difference whatsoever. I get the same static flashes even with the Rift S being the only device connected to my GPU. So my theory about the monitor having something to do with the static flashes goes out the window.
07-10-2019 01:02 PM
07-10-2019 01:12 PM
philippe.heroux.58 said:
Well the jury is still out on whether or not I will get a refund. We will see what she replies with. I will keep you posted.
07-10-2019 01:22 PM
07-10-2019 01:26 PM
Kind of what I have been thinking as well...
john.zigmont said:
Never mind this contacting Customer Support Oculus needs to make a announcement what's being done to correct it. I honestly believe it's cable length.
07-10-2019 01:28 PM
john.zigmont said:
Never mind this contacting Customer Support Oculus needs to make a announcement what's being done to correct it. I honestly believe it's cable length.
07-10-2019 01:36 PM
May be why I also can not run two monitors with Rift S, have to disable my secondary monitor or else I will get black screens. Rift CV1 certainly did not exhibit that behavior on same rig.
mhajii210 said:
john.zigmont said:
Never mind this contacting Customer Support Oculus needs to make a announcement what's being done to correct it. I honestly believe it's cable length.
I agree 100%. I think the cable is simply too long.
07-10-2019 01:42 PM