I am not able to setup my new Oculus Quest..
-On the app it shows device is paired ....
-but on the next step when I enter the wi-fi password I get misleading error message which says " Incorrect wifi user name or password etc..." I can assure that the wi-fi password is correct and the error is totally misleading..
-While it is stuck at the wi-fi connection with misleading incorrect password message.. In this stage If I restart the headset.. I see on the screen it shows " The oculus quest is being updated... you will be notified on your phone when the device is ready.. etc.." and at this stage the oculus connection shows up in my wi-fi router.. hence it confirms the previous error about wrong wi-fi password is incorrect.
-But the device update it never completes.. I tried waiting for more than 12 hours for the update to finish but it just wont go any further and at the end the device goes back to defaults and shows the 5 digit code again to setup the device..
-I am using Andoid 5 and 2.4ghz wifi. I tried changing my wi-fi password to something simple, tried setting up with different phone, and also tried connecting with entirely new wi-fi and also tested with mobile hot spot... every time exact same issue..
- also did factory reset and tested but still same issue.. tested changing wi-fi channel settings as well.
- I am not sure if I am not meeting pre-requisites that oculus quest needs or its just the issue with my headset..
- Already opened support ticket with Oculus but still waiting on update on that ticket..
-Really appreciate If anyone can help me how I can troubleshoot this issue.