Oculus App won't connect to Wi-fi after pairing Oculus Quest.. getting misleading incorrect message

Comments

• OculusQuestDayOne Posts: 21

  Brain Burst

  June 3

  @OculusSupport can you please help me with this issue...

  
  

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• lensgold369 Posts: 9

  NerveGear

  June 3

  Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 

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• OculusQuestDayOne Posts: 21

  Brain Burst

  June 3

  Thanks. I tried with other wi-fi, Mobile hot spot and PC hotspot as well.. didn't help. not sure what the issue is..

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• byang164 Posts: 2

  NerveGear

  June 3

  having the same issue as well. You can try what many on this thread did:
  https://support.oculus.com/999530850251236/
  

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• OculusQuestDayOne Posts: 21

  Brain Burst

  June 3 edited June 3

  yes Thanks..I refereed this article.. three reasons mentioned in this article wont apply..

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• Mr_Oculus_ Posts: 38

  Brain Burst

  June 3

  lensgold369 said:

  Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 

  Did you keep pressing try again? or did you close and re enter the app?

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• kpowell0342 Posts: 1

  NerveGear

  June 3

  I had the same issue.I even took it to my office and it still wouldn't connect to the wifi.What i did was reset the headset, deleted the oculus app off my phone and reinstalled the app, logged back in to the app and it connected

  1
• OculusQuestDayOne Posts: 21

  Brain Burst

  June 3

  Thanks.. I did do factory reset many times.. used two different phones..with separate Oculus accounts..

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• OculusQuestDayOne Posts: 21

  Brain Burst

  June 4 edited June 4

  I have been contacted by Oculus Support.. I am suggested to follow same steps which I have been trying till then.. At this point I have no hope If this issue will be resolved..  Ill post exact detailed response form Oculus  later

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• lensgold369 Posts: 9

  NerveGear

  June 5

  Mr_Oculus_ said:

  lensgold369 said:

  Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 

  Did you keep pressing try again? or did you close and re enter the app?

  I tried both. I did not reinstall the Oculus App however. This problem only occurs when you start using the headset the first time, because you don't get past the 1st screen where it suggests to download the Oculus App for the phone. After one successful connection you have access to the headset menu. There you can connect directly with the headset by typing in the Wifi password with the touch controller and the virtual keyboard (easier when someone is is spelling it out loudly esp. If it is a complex password...). I think the bug is in the phone app.

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• Mr_Oculus_ Posts: 38

  Brain Burst

  June 5

  lensgold369 said:

  Mr_Oculus_ said:

  lensgold369 said:

  Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 

  Did you keep pressing try again? or did you close and re enter the app?

  I tried both. I did not reinstall the Oculus App however. This problem only occurs when you start using the headset the first time, because you don't get past the 1st screen where it suggests to download the Oculus App for the phone. After one successful connection you have access to the headset menu. There you can connect directly with the headset by typing in the Wifi password with the touch controller and the virtual keyboard (easier when someone is is spelling it out loudly esp. If it is a complex password...). I think the bug is in the phone app.

  Thanks. Yeah i had a similar issue with my go the first time, it's so annoying that it only needs to connect once and then you are able to use it. I'm really not sure if i have a faulty headset or not. 

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• OculusQuestDayOne Posts: 21

  Brain Burst

  June 6

  I was able to setup using a phone with Android 8 OS.

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• MuzzyQuest2 Posts: 1

  NerveGear

  June 7

  I'll have the same problem. I tried to make initial setup with my 5.1 android Tablet - didn't want to buy new cell phone just to make a setup. But after a week of struggling - I buy new $35 phone with android 8.1 and all initial setup went through without any troubles. Now I guess I can get rid of this phone 
  

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• flamepineapple9 Posts: 1

  NerveGear

  June 14

  also having this issue with first time set up. It just sits on 50% downloaded. did a factory reset and it showed 100% but still frozen and didn't complete. Tried it again and it's back to 50% downloaded. I have tried 2 different wifi networks. Don't have an android device in the house, so can't try that option...I hope support gets back soon. 

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• Jervi Posts: 6

  NerveGear

  July 13

  Hi, I have same problem. I have tried to change any setting on my router/modem. I have uninstalled app and reinstalled it. I have used my phone (android 5.02) as hotspot. Nothing work. I'm desperate.
  

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• BeerDog Posts: 4

  NerveGear

  July 13

  has anyone figured this out yet?  i have seen several posts about this issue, but no solutions.

  1
• BeerDog Posts: 4

  NerveGear

  July 13

  Fixed for me.  Switched from WEP to WPA2 on router.  WEP is obsolete anyway, but was default on my old router.  Hope this helps someone. 

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• Jervi Posts: 6

  NerveGear

  July 15

  I solved. I have installed the app on my girlfriend's phone with android 7.

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• RayRift Posts: 32

  Brain Burst

  July 20

  I have no new information except low battery causes wi-fi to not connect? I'm experiencing the unconnectable wi-fi toggel at 20% power... charging to see if that's the deal..

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• jetro30087 Posts: 2

  NerveGear

  July 21

  Try logging into your router and see if it's blocking any devices. Had the same issue on my setup and it was because the router was blocking the quest ID for whatever reason.

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• lensgold369 Posts: 9

  NerveGear

  July 22

  I think Oculus should take this bug seriously. I had the same problem when pairing the headset for the first time. I tried to connect for over two hours when I finally succeeded to get over the first screen. If I ever have to factory reset the Quest for some reason I am afraid to run into the same problem again

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• Emilian1978 Posts: 23

  Brain Burst

  July 22

  I play at home and at my office. The wifi setup is the same for my both IDENTICAL Vodafone Station Huawei routers at 2,4 Ghz, to be seen everywhere in the house / office.

  I also have 2 x Oculus Quest - one for me and one for my daughter. Reporting the same issue on both visors.
  

  
  

  At home, there are 4 routers in the entire building. My Quest always automatically connects to the internet and sees my router without any issues.
  

  
  

  At my office, there are like 50 routers around (city center, many offices around) and the poor Quest goes in crysis and is listing like 8-10 of these routers, but rarely is listing my own. 

  I added the office router manually, but same results: it actually vanishes from the list as soon as I'm ading it.

  
  

  In my opinion, this bug is related to the number of the routers around and the impossibility of the device to sort the routers based on the signal power. This should be the fix. Even if I'm standing on top of the router, my Oculus cannot see it because there are too many routers around.
  

  
  

  My fix ? I'm restarting the router on different channels, until the Quest sees it. But this is happening ONLY at office and never at home.
  

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